Things to know before you go

  • A valid passport is required for travel

    Please check in advance that your passport has not expired. Due to the lengthy airport security and scanning procedures, international airport check-in is recommended at least 2 hours prior to departure time. This applies even if you have used the online check-in. Most airlines charge for checked-baggage.

  • Couples Resorts lounge

    Upon arrival in Jamaica and clearing the customs hall, please proceed and turn LEFT at the auto doors to the COUPLES RESORTS LOUNGE and give them your name. The lounge is open as long as flights are arriving. Our staff offer complimentary refreshments and guide you to the complimentary shuttle.

  • journey time

    The journey time is approximately 80 minutes to Couples Swept Away and Couples Negril. It is approximately 105 minutes to Couples Sans Souci and Couples Tower Isle. There will be a rest stop offered if needed.

  • official check-in

    Upon arrival at Couples, official check-in is at 3 pm / checkout is 11 am. If your room is not ready upon arrival, you can leave your luggage with concierge and proceed to enjoy all resort facilities until your room is ready.

  • on file

    You will need your passport and a credit card on file to check-in. A pre-authorization is taken for $300 per room.

  • Excursions and off site activities

    Excursions and off site activities can be reserved once at the resort with the tour desk.

  • Payments

    US dollars are accepted as payment all over Jamaica. If you are using a credit/debit card, please contact your provider before you leave the US to advise you will be in Jamaica. We accept Visa, Mastercard, American Express and Discover.

  • Debit Cards

    Debit cards can also be used, but your bank may charge you extra International fees. Tell them you are traveling overseas.

  • Electrical outlets

    Electrical outlets are the same as US, and no adaptors are needed.

  • Safes

    Safes are available to secure valuables in your room.

  • Tipping

    Tipping is not required and is strictly forbidden. We do suggest tipping for airport transfer services as they are intermediary and are not employed by Couples Resorts.

  • Repellant

    Repellant is recommended as we are located in the Tropics.

  • fine dining

    Collared shirt and full length pants or dress jeans are required for gents in our fine dining restaurant. Flip flops, tattered jeans and sneakers are not allowed.

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