I know we all have our own opinion on our vacations and we all have our likes and dislikes and our own ideas of what service is and expected standards of service are etc but I have just read a review about CSS which basically 'slags off' virtually every aspect of the place and anyone just reading that who has never been would think that 'there is no smoke without fire' and suspect the things written are correct and would think twice about booking.
The review in question, has a go about rude and lazy staff at the Main and Au-Naturel Pool and the lifeguards in particular, the fact its never cleaned, the tiles are falling off, the staff are always dancing and enjoying themselves to the detriment of the customers, the pianist only wants to play his own songs and does not want anyone to join in.
We were there at the same time as this reviewer and I never once saw or heard the staff being rude and they all worked hard and when quiet came round to the sunbeds and AN pool to see if you needed anything else to drink.
Rohan and Lovell were cleaning the AN pool of leaves everyday they were there for hours and actually cleaned the sides of the pool and hovered up the sand on the pool floor first thing in the morning when only my wife and I were there. I did see a broken plastic cover near the bar and reported it and it was replaced by the next morning.
The entertainment staff enjoy their job and like singing and dancing and are always encouraging customers to get up and dance and Trevor on the piano was happily playing the 5 nights a week he works when we were in there until we went to bed in the early hours and there were a number of nights when people were stood round the piano joining in.
I will agree with the reviewer about the main pool was a snooze fest compared with the Au-Naturel area as we quite often stopped off for a drink on the way back to the room and remarked how quiet it was most times but it depends on who is there and how lively or not they are. Our first week at the Au-Naturel it was at times too noisy and quite lively with the volleyball and cheer leaders etc but by the last few days it as well was fairly sedate as the more 'outgoing' guests had gone home whereas last summer it was the main pool which was livelier than the AN.
New rates start on April 17th, and $300 Resort Credit that is currently offered at Couples Tower Isle and Couples Sans Souci will be gone!