Returned from 10 days at CSA April 28th.
We did pre-register. Our RR reward package was available to us on arrival Sunday 18th. Received a call Monday the 19th to come down to the front lobby to pickup our $100 cheque. We were asked on departure if we did indeed receive our cheque. Apologies received on checkout that cooler packs were out of stock so no snacks or water. This was no big deal.
All in all a fantastic 10 days. Planning already for 2011