My wife and I stayed at your resort in room 6107 from April 17, 2010 to April 24, 2010. I didn't experience a challenge with your resort and I don't need any assistance. However, I didn't know where else I could let you know what I thought about our vacation. Let me start by saying that we have been to the following S resorts on various islands, GLN and Atlantis Bahamas. In some instances we have paid close to twice as much for our vacations than we spent at your resort and I have this to stay. Your resort smashed all of those other resorts to pieces. They didn't even compare. I really don't even have words to describe how truly amazing your resort is, but I will try my best. From the second that we arrived at your resort we noticed how relaxed the atmosphere was. Let me talk about the physical property itself. It's clean, colourful, quiet, well manicured, insect free, picturesque and beautifully landscaped. The beach is spectacular. It's so quiet and peaceful that I was able to fall asleep on my lounge chair by the beach. Then when I was ready to float in the ocean, I just picked up my lounge chair cushion and hit the water. All this with my drink still in my hand. The room was great. Flat screen TV, nice patio, large bath tub and stocked bar. We spent most of our time hanging around with a group of ten Canadians and Americans and this was only possible because of the atmosphere that your amazing staff created. In fact, one member of our group actually apologized to a member of your staff because she was in a bit of a foul mood when she arrived at the resort. Anyhow, let me get to the real reason for this message. All of the resorts that I mentioned above basically look the same and they offer similar amenities, however, what sets your resort apart is your staff. I truly hope that this message reaches them because they are truly the ones that deserve the praise for the success of your amazing resort. I have never sent this type of message in my life. However, I felt compelled to because I felt that I would truly be doing your staff a disservice by not letting you know how truly amazing they are and how truly amazing they made us feel. The warmth of the experience still resonates inside of me when I think about the experience that I had at your resort. I know that I am probably leaving a lot of people out of this list but I was so impressed by your staff that I felt compelled to mention specific staff members by name:
O'Dane (Water Sports): Took us for a Hobie Cat ride and a snorkeling excursion. He provided professional, attentive service and sought us out almost every day to look after our needs.
Marcia: She kept our room in order for most of our stay. The room was cleaned and organized before noon on most days. She made sure and checked on us before she left work for the evening.
Nelka (Cabaret Event Co-ordinator): What an amazing spirit. Even though we were too lazy to participate, she invited us to activities and events every day. She also made sure that our drinks were always topped up on the beach. Every day she would greet me with a "Hey Trinni".
Amanda (Server/Trainee): A delicate flower with a beautiful smile. Quiet, dignified, friendly service.
Andrew (Server): Friendly beach drink service with a smile.
Glassford (Heleconia Grill): Line cook. First meal in Jamaica. Excellent jerk chicken. Even in those hot conditions, always with a friendly smile.
Deston (Guest Relations Co-ordinator): He was our main point of contact for al of our needs and reservations. If we asked Deston for something, it got done. Professional, friendly and efficient.
Tassia (Beach Bar Service): Wow, what a beauty. Great personality, excellent service. Made our vacation great.
Aldeen (Grounds Crew): Greeted us every morning on our way to the beach with a friendly hello and a hand shake. This extends to all of the grounds crew that he worked with. However, Aldeen was kind enough to cut a fresh coconut for us every day so that we could have our coconut water. He would even come to our seats on the beach and cut the coconuts open so that my wife could eat the jelly.
Evon (Server-A La Carte Buffet Restaurant and Beach Buffet): Excellent, friendly service.
Personal Trainer (Gym Facilities): He helped my wife (after asking my permission) to discover new muscles that she didn't know she had. Thanks for pushing her to work out harder. As you know, she would never listen to me.
Adrian (Server-Otahetee Restaurant and Italian Restaurant) The best for last. What a star. In fact, I thought that he had an identical twin because he seemed to be filling my drink while serving the meals at the same time. This guy is amazing. He never wrote single thing down but he brought every thing that we requested, including my very complicated drink choice.
Speaking of my drink choice, I only had to tell most of the servers and bartenders my drink ingredients only once and after that they had it down pat. Not an easy task considering the ingredients were as follows:
Double shot of Appleton Estate
Single shot of Coco Mania
Dash of Grenadine
Shaken on the rocks.
See, not an easy task.
Needless to say, we will not even consider going anywhere else the next time we come to Jamaica.
I don't know what you've done to your staff to make them so amazing but you should put it in a bottle and sell it.
I've never experienced service that great and on that level. Like I said before, I'm probably missing some many people from my list but unfortunately, I gave part of my list to another member of my group who wanted to say thanks also. She said she would e-mail the contents of the list to me but as you know, we work just as hard as your staff does. It probably got lost in the shuffle of her busy life.
I can't say thank you enough for giving us such an amazing vacation. You've set very high standards and I hope that you are able to maintain them.
Like I said before, it's the staff that made our vacation. And it's what we didn't pay for that meant the most to us.
The friendly hellos and smiles.
Would you please let us know if you receive this. We would really appreciate it.