On every other trip we have done, we used a travel agent. This year, I booked it myself, because we are staying somewhere else for a week prior to couples.
I called the main line to reserve, gave $400 deposit a couple months back. Wanted to go ahead and pay of the November trip, but cannot seem to do so. called the 800 number, rep told me to email her... Email what exactly? She was very brusque, as though my desire to spend a few thousand dollars was of no concern. The confirmation we had sent back at original booking has the dates, deposit, etc... But no indication of how to complete payment.
This is why I always pay someone else to do it... I despise sitting on the phone for anything. I have emailed the rep, but zero response from that end. Honestly, I am either missing something, or this is more difficult than it needs to be.