October 30th, 2009, 11:57 PM
I know this is really long, but I wanted to share with all of you. What an amazing time we had. Thank you all for welcoming us to your family through the message board, and at the resort as well!
My husband and I stayed at Couples Negril October 18th -24th, 2009. We booked our trip in March of 2009 through our travel agent. We had been to Mexico our two previous trips, and wanted to go somewhere new. I am So glad our travel agent found this gem for us!
Our flight was non-stop through Air Jamaica out of Chicago. Thanks to the jet stream and the pilot, we arrived in Montego Bay 45 minutes early! The Couples Lounge was a nice sight to see when we rounded the corner with luggage in hand. The Red Stripe is very cold, and the laid back mood is instant!
The ride to the resort on the bus was a bit different than any we had ever been on. No one was in the front two seats, so my husband got to ride shot-gun, and I was behind him. If you are from the US, and have never been to Jamaica, they drive on the "wrong side of the road"! There are no lines on the road, and it is very narrow. Harold made the ride a pleasant one. We stopped for a bathroom break and a Red Stripe refill with half an hour left in the trip.
We arrived at CN and the luggage was removed from the back of the bus. There were two other couples that checked in the same time as us. Check in was very quick.
We were escorted to our room by Herbert with our luggage. By 12:30 we were unpacked, in our swimming attire, and on our way to lunch!
The Heliconia was our choice the first day. Delicious jerk chicken.
After lunch, we looked at one another and couldn't believe we were finally there! We had been waiting SO long for this day... What do we do now?.. Where do we go?.. We found our way to the swim up bar. There are so many places to go, but that day, this seemed to be a good choice! We met many lovely people that we had been in contact with through the Couples MB.
** When we got back to our room from the afternoon in the sun, we realized there was no hot water. We learned that this was a resort wide issue. That didn't bother us as much as not being able to flush the toilet without the bowl filling to the rim.**
We called the front desk and the issue was resolved (short term) very quickly. We came back to the room later to change, and figured out at that point it was short term. I spoke to a very nice front desk gentleman that evening and explained the situation and he said he would look into it for us. The next morning, we went to the front desk and talked to Dilly-Ann (the front office manager), and she was able to move us to a new room in a different block. What a doll she is! Through the entire process, we only lost about 40 minutes of beach time.
Later that evening, when we got back to our room, there was a knock at the door. It was Dilly-Ann & Herbert. They brought us a bucket with a bottle of champagne, two glasses, and a beautiful plate of confections along with a lovely letter from the resort. We were confused, (we thought someone from our family had ordered that for us for our anniversary, but it was too early) I asked who sent it, the reply was, "We did, we are so sorry for the inconvenience caused earlier today". Wow! We were so impressed. We knew we had made a good choice the day we arrived, but at that point, we knew we would be repeat guests. We felt like we were a part of a family! We believe that was above and beyond! We were happy with having our room relocated!
The breakfast buffet was very good. We did not find it to be "tired" as some describe it. The omelette bar is wonderful!
We had mixed reviews on the Otaheite restuarant. The company was good, but, ... the food was just Ok. The service there was fantastic!
Cassava Terrace in the evening was great. Friday was lobster night. Not to be missed!
(We went to the Office Of Nature Friday afternoon and had Smiley grill us a fresh lobster on his grill. Although the experience was once in a lifetime, and it was good, it didn't compare to the lobster at the Cassava Terrace!)
Lychee was very good. Don't be intimidated when you sit down and all you see for utensils are the chop sticks! I was not able to get the hang of them! He did! Ask for a fork, and it will be delivered quickly!
I know this is long, but I want all of you who are lurking here, wondering if you should book your trip or not to know that it truely is a wonderful, romantic, fun, tranquil place!
The watersports staff are all wonderful. Take advantage of all of the inclusions you can. You will not regret it!
I have to shout out to all of the wonderful people we met that have truely made an impact on our lives...
Thank you Randymon for reading the Love Letter I wrote as we were traveling to Chicago. What an AWESOME tone to set for the entire vacation!
Herbert for showing me (us) that we were on vacation and don't have to worry about anything! Including our luggage!
Dilly-Ann for accommodating our needs without hesitation.
Timothy, "Dr. Fix It" for getting the white vinegar for the sun burn!
Leighton, the night front desk man for skipping his dinner to call Dr Fix It
Travis... You are the bomb! Keep up the good work (Entertainment)
Joycelyn. Precisely at 10:00 am, she will have a red flag by your loungers and a drink in your hand shortly after!
The ENTIRE pool bar staff!!! To name a few! Tennesyn, Sharlette, Dwayne, Tanesha, All of you are wonderful!
Ivylyn, The beach Bar (wow, the rum was strong!!!)
Sheryl, Thank you so much for introducing us to your famous drink! It is delicious!
The lovely guests that we met also made an impact on our stay as well. It was so nice to meet all of you! Chelsea & Max, Jay Lynne & Rodney, Linda & Phil, Jennifer & Justin, Diana & Emilio, Fred & Becky, Tami & Jason, Rob & Tracy, Beth & Jason, The Cool Crew from Illinois, and also the Mayor and his group! You were all wonderful!
October 31st, 2009, 04:03 PM
What an enjoyable review... LOVED reading it! AND We feel exactly the same - CN is PURE PARADISE!!! Glad you enjoyed!!!
P.S. Aren't Dilly-Ann and Herbert Fantastic!!!...... along with everyone else !!!!
Art xo Francine
November 1st, 2009, 02:26 AM
What an awesome review. Sounds like the trip of a lifetime!!! Isn't Couples amazing.
November 1st, 2009, 02:36 PM
That is exactly why we have been back 5 times. 27 more days till we're back "home"!!!
November 1st, 2009, 07:13 PM
Art & Francine, I would agree with the Pure Paradise Description!!! Yes, they are fantastic! If only customer service were that good here in the states!
Bkhiattky, It sure was a trip of a lifetime! I can't see us going anywhere else but Couples the next time we go on vavation! I think we both have agreed that we will NEVER go to Mexico again, that's for sure!
November 1st, 2009, 08:43 PM
Herbert is the VERY best at what he does, we LOVE, LOVE, LOVE him to death! When we returned to CN after 2 years, the first person to greet us when we got off the bus was Herbert with a genuine "Welcome home M'Lady." I can't wait to get back home again next spring for another chance to take a photo with one of my very favorite CN employees, as the one we took last year didn't turn out!
November 1st, 2009, 11:02 PM
We can hardly wait to get to CN for the first time. The reviews have been great. Will be at CN 8 Dec - 18 Dec. 38 days to go. Time to leave the cold in Canada behind and head off to paradise. Look forward to meeting anyone that is going to be at CN during that time.
November 2nd, 2009, 11:06 PM
I always get a kick out of folks as they're writing a long review, they always apologize for it being so long.
NEVER worry about a review being too long. Most of us in here, and I'm thinking my fellow newbs in particular, could read a novel-length review whenever it's regarding a stay at any of the Couples resorts, and yours was a great review. Personally, I can never get enough of these, especially reading from those who stay at either CN or CTI, being that they will serve as our dual home this coming April, altho I confess I also enjoy reading about CSS and CSA as well. Until we actually arrive in Jamaica and discover the wonder for ourselves, I'm forced to live vicariously thru all these reviews.
So keep em coming folks. No such thing as a bad....or too long...review in my book!
Reading is fundamental. It's just that for some, it's more mental than fun.
November 3rd, 2009, 09:47 AM
Originally Posted by Ron & Rosa 25
I agree 100%. We too are new to Couples and will be at CN 11/22 and I just soak up every review. Even though we are going to CN, I like to look at reviews of the other resorts...thinking of future returns! Thanks for a great review.
November 3rd, 2009, 11:16 AM
Thank you for the review... it will be our first trip there as well and we will be there in 28 days yeah!!! Leighton & Sadie from NYC