Well, it has taken me a while to write this but I've needed some time to recover, as you'll see if you read.
On the positives, we loved the resort itself. We had a garden deluxe room in Building two, third floor. Perfect location and lovely balcony. We loved being back on Negril beach after having been to CSS and CTI the last three times. The beach is awesome and the vendors/musicians add so much. The sea was wonderful. We enjoyed the layout of the resort, with the beach to get some walking in, but all of the restaurants and amenities being so close. Found the popcorn in the games room and enjoyed a bag going back to our room each night. We ate at Lychee twice, Otaheite once -- what awesome food and service. We booked Otaheite for our last night but unfortunately, as I'll add in a minute, we had to leave the resort early. We met some great people -- a couple of teachers from Ontario, who we hung out with, and probably wondered where we vanished to. My husband met a great walking partner (Dave, I believe) who also probably wonder where we went to, as they had a walking 'date' Friday morning. We enjoyed a private dinner in the treehouse (how romantic) and a massage there too. The spa was great -- also got a mani-pedi there with the resort credits we had. Great time -- until Thursday.
My disappointment? (I wonder if they'll print this) was that I missed an important call, and only found out about it by chance Thursday night. Before I left Canada (won't bore you with the details), I had an MRI. I expected the results to take a while, but the radiologist read it the day we left (Saturday) and saw that I had a 'dissection of the right carotid artery'. This, as I found out, is a life-threatening situation. I could have (could still, unless I do everything according to Drs orders) had a stroke because there is a tear in the artery, which has slowed down blood flow on that side. The Drs began calling our house (over 10 times), sent the police, and finally found my in-laws number, who gave them the resort number. Here's where it gets disappointing. They called on Sunday, and again on Wednesday, and I NEVER got the message. By chance, when checking how many resort credits we had left on Thursday night at the front desk, one of the girls said, "Oh, did you get your message from Brian at the hospital". We were uncertain what she was talking about so we called my in-laws, who told us the hospital in our city had been desperately trying to get a hold of us. They "say" they left a message in our room (there was no message) -- they "say" they slipped a note under our door, but there was no note and I don't think a maid would have thrown it out. We were up in the main area every day and Wednesday we were easy to find as we went on a trading places to Swept Away and had our private dinner so had to speak to them or could have been found coming back. As it turned out, I got lucky and did not, and have not had a stroke. When the front desk girl finally told us about this 'call', we had to scramble and rebook our flights for Friday (we lost a day of our vacation) and get back to Canada. We felt like we were on the Amazing Race -- the emergency Dr told us what I had and if I had stroke on the plane, that would have been the worst possible scenario. We did get back safely and to emerge before that happened.
If you ever have recurrent headaches, combined with a droopy eyelid and different sized pupils, get to emerge immediately -- this dissection of the artery I have is very rare, but life-threatening since it slows blood to the brain. I let a manager know of my disapointment in how this was handled before we left Friday morning, who said he would pass it on to the GM. I never heard from her. I then emailed and she did call me, and emailed after that, but both contacts seemed to 'passing the buck' eg. they did try to contact you. I wasn't wanting to sue them or anything -- I just wanted to hear someone say, "I'm sorry we should have checked you got the message". It's like they're told not to do this. I was so ticked off the Friday morning, that the night clerk asked me for my check out card, when he had seen me in tears as we were rebooking our flight to leave early Friday. As far as service, there were so many people we had great service from: Shrekie, Shreika (Lychee), Glasford (who made us an omelette even tho it was before his shift -- awesome guy), and many more.
We really enjoyed the resort/property, but were left with a disappointine taste in our mouth. The lack of communication when (bad) news is heard from home is unfortunate.