Complaint at Couples Negril
We ate at the Helliconia our first night here (two days ago). We had Chef Tyrone Jackson's special for the night. Beef tips in a delightful sauce with garlic mashed potatoes. Very Good. When we were done eating our main course, our waitress never came back. A couple sitting next to us who came in after we did and finished eating after we did got their table cleared and dessert menus and we just sat there. We finally (after only about 15 minutes) flagged down another waiter and told him we would like dessert. He promptly cleared our table and told us about the desserts, but didn't show us the dessert menu. NO BIG DEAL. But I mentioed it to the hostess, thinking she would like to know. We told her it wasn't a big thing, but we always have such excellent service here that we thought she would like to know about it. She said yes, asked us for the details and thanked us for our input. She told us they really appreciate their customers opinions and to feel free to let them know if anything isn't perfect. What a nice way to handle that, we thought. The next afternoon we went back to the room for something and there was a very nice peronalized appology card from the resort along with a chocolate decorated plate of chocolates and a bottle of champagne in a bucket of ice with two champagne glasses!!! Talk about a surprise!