my wife and i will be making our first trip EVER outside of the u s of a and decided to go to CSS - after hours and weeks and months of planning. we will be renewing our vows - 7yrs later (i know....we missed 5 and short on 10, lol) and cant wait to arrive in paradise.
anyways....i've been lurking around and have a tiny concern with the following:
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Join Date:May 2009
Posts:751Greetings to all:
Please understand that we are unable accept any specific room, building or floor requests in advance. Daily arrivals and departures prevent us from making any guarantees and we do not want our guests starting your stay with us disappointed that a specific room, floor or building has not been confirmed.
Not only are we trying to avoid your disappointment, but our front desk staff is taking too much unwarranted heat from arriving guests who are unwilling to accept "I'm sorry, but it is not available" for an answer.
We want your stay with us to be fantastic and memorable AND we want our staff to look forward to the wonderful role they play everyday. As a result - and I am acknowledging that this will not stop the requests 100% - we will be rejecting and/or editing all future posts that appear to be requesting specific rooms, floors or buildings.
im confused with the statement above since i thought CSS - and the Couples website - was up to par. i was thinking maybe since a website is set up and reservations are taken via the site, Couples would have a way of knowing what is booked and not booked during certain stays. my concern is that i have a tendency of calling places we book and requesting to be set up on a certain floor or a certain area. i understand that people requesting a specific room could be difficult, but if a person puts in their request months in advance, i dont see why that cant be honored. can someone at CSS confirm the above statement? dont take me the wrong way.......im sure my wife and i will have a GREAT time when we arrive.
btw - Aug 4th through Aug 11th is our stay. hey!!...if anyone wants to be a part of our renewal...let me know!!! im sure we can invite some people, lol.