Couples..... Delivered above and beyond on their promise!!!!!
First I want to say that I didn’t come up with this name. David the dive boat Capt. at CTI did. Secondly, I know I’m preaching to the choir here, but I wanted to publicly acknowledge what Couples did and I figured this was a good place. In March of 08, my husband and I were looking forward to our return trip to COR. We were bringing some friends who were 1st timers as well. We were quite excited when we landed in MoBay, but it was short lived. We were met at the lounge by the manager of COR with a letter stating that COR had been shut down by the ministry of health due to an outbreak of the norovirus bug and that we were being moved to another resort. It also stated that we were welcome to rebook our trip at Couples expense, good for a year. We were a bit skeptical, but at that point, really had no options. We were taken to the former Wyndam Rose Hall, which turned out to be a very nice resort. (There were kids there, but since they weren’t mine I was fine with it.) We had a great trip and enjoyed the island as usual. Fast forward 3 months and in the mail one day I received a credit on my credit card statement from Couples. I assumed that Couples had decided to refund our hotel portion instead of letting us rebook. When I called, I was told that we not only got the credit, but that we could still rebook. (This was all in the letter we received, but I had not seen it.) I was also told that our offer had been extended until Nov. 09 since the renovations at CTI were running behind. I was still skeptical, but we rebooked for Nov. 7-14 09. I couldn’t imagine that in this day and time, there was a corporation that was that dedicated to its customer service. Well, we just returned from our return trip and it was wonderful. When we got to CTI, we found that our room was one of the new ones that had just been finished and it was beautiful. (We elected to upgrade to a Jr. Ocean Suite.) Our friend’s room was not ready when we got there so they were upgraded to a 1 bdr. suite. When it was pointed out that there was a funny odor in their room, they were moved with no problem. I just wanted to tell everyone about this wonderful company and publicly thank Couples for a great vacation. So, to Randy and the rest of the Couples corporate crew, thank you very much. It’s nice to know that there are still good companies out there who truly care about their customers. We can’t wait to go back!!!!!