We were at CSS last April and upon departure, we turned in our survey. Apparently our survey was drawn in the monthly raffle and we won 3 days/2 nights back at CSS.
We were wondering if anyone has redeemed one of these in the past and if there were any issues. My wife called today to see how this certificate worked. We were told that you book your stay, then the certificate is presented at check-in and if there is availability at that time, your stay will be extended the 2 nights. If there isn't availability, they will try to accommodate you at another Couples property nearby. The reservation person wasn't sure what they do if there is no availability at any properties.
Again, just wondering if someone has used redeemed one of these and if there was any issues and how they handled flight reservations or were alternate lodging plans made.