Obviously the reviewer did not do their homework. I'm guessing his comments about the country are because it is poor. As you drive to the resort you will see lots of shacks. There are not beautiful incredible mansions along the way. Jamaica is a poor country. You will see lots of goats and dogs roaming around.
As far as his complaints about the room, he obviously did not visit the Couples website as the pictures of the room are exactly what the room looks like. I have no idea what his complaint about the shower was about as the rooms are kept very clean. There might be a small bit of mold on the tiles, but you are in a humid climate and keeping mold away is difficult to say the least.
The reviewer also didn't do much research when he was at the resort. There are lots of options for going off property. Dunn's River, Shopping, Margaritaville, Zip Lining, and the list goes on and on.
I'm also guessing the reviewer did not do research on 5 star in another country vs 5 star in the US. All ratings are not created equal. He might have been looking for glitz and glam, with lots of marble and over the top decorations. You will not find that at any of the Couples resorts. The resorts are very reserved with a tropical feel, not the Taj Mahal.
CSS is wonderful, you have made a great decision in staying there. The place 'oozes' with romance. We love it. No need to stress, that person obviously needs to stay in the States. I feel sorry for him as he must be a very unhappy person.
Juliann & Jeff
Jamaica Soon Come