I have just booked a trip for July and am very excited. I have been watching the reviews on trip advisor and they totally confuse me. Most are good speaking of the beautiful beach and top notch service. Today however I read two bad reviews and one of them has to do with the staff. The reviewer is a return customer stating the staff is mostly new and not well trained. They site numerous instances of poor service. Now most people speak of the same staff working there year after year and being treated like family. Anyone have any idea where this is coming from?