how do they not know who I am? when making a reservation?
We have stayed at Couples many times, we are well into the 'passionate' level. Why when I call aren't they able to bring up my name or rewards number and have everything right there to make the reservation process go quick and smooth. It was slow and laborous to make a reservation on the phone. Time to update the software for reservations!
Now the down side, I have to start losing the weight I gain in April at CN and have it off by December's vacation!...... O the burden! :)