I have never paid any "hidden charges" and I've been to Couples 3 times. The only way you get an extra charge in the mini bar is if you order the upcharge items they don't normally stock (there will be a menu in your room). You can also order off a Manager's wine list if you want in the restaurants, but again - none of this is hidden. The only thing that may have taken them by surprise would be if they booked on their own (no travel agent, or a bad one) and didn't anticipate the departure tax. This is a Jamaican tax - nothing to do with the resort - and it applies to everyone leaving Jamaica. In some cases it's included in your travel package - you pay it at the same time. In other cases you pay it when you leave in cash only. It's about $40 pp right now if I'm doing my math right.
All inclusive means just that. The only things you'll pay extra for at couples will be Spa Treatments, phone calls home if you use the resort phone (skype! it's free!), and if you choose upcharged mini bar items or the managers wine list. You can also purchase Romance Packages or Private Dinners or off site Tours... even photo Packages if you'd like professional photos to remind you of your trip... but NONE of these things are hidden, all clearly come with a price and NONE are necessary to have an amazing time. Our first two trips we did none of these things. We sprang for the Romance package with the private dinner last time. That was awesome...but if you want to pay the one price and go - you'll be just as happy!
Susan & Chris
CTI 2003, 2004
CSS 2008, 2013!