Just back from two weeks at CTI. A couple of things.
First, let me say it was overwhelmingly wonderful, even better than last time.
However, one thing was a shame and another should be stamped out immediately.
I asked about rebooking for a couple of other trips while on site. I was told by the lady at guest services that they no longer do this and I should go via my travel agent. I do not believe this makes sense. You have captive customers. The very least I would do would put a letter through their door a couple of days before departure offering the same holiday next year at a great price. Saves on marketing costs, you have the customer all to yourself and nobody else can get to them. I think Couples are missing an opportunity. I got back to the UK 12 hours ago and have already had 2 emails from other companies with deals for next year. One of which I am seriously considering. Why not have a "departure bar" in the lounge for a couple of hours before the bus goes? have somebody there who, whilst giving out a nice refreshing taste of Jamaica, can offer to make you a deal for your next trip?
The second thing, and I believe the company should stamp this out asap because it quickly becomes an unstoppable contagion, is the leaving of towels on beds first thing of a morning. It did not happen at all last year but it did this year. I am not talking about people who leave them for an hour whilst they go to lunch, I am talking about those who come down at 7 am (I know because I saw them), leave towels and a couple of personal items on the beds and vanish for the entire morning. I can even identify the people who did it. They were all Europeans, mostly Britons (not a slight on Brits, I am one), and they were overwhelmingly those who were doing a split holiday, half Couples, half cruise ship. I don't know why this may be so, possibly cruise passengers do this as normal on their ships but it quickly degenerates into war as people do it more and more and get up earlier and earlier until it gets to the position where people leave towels overnight and others come down afterwards and throw them in the pool. I saw this develop over the years in Europe and would be sad to see it happen in Jamaica.
Back to happier things. Debbie and I loved CTI more than ever. The staff were, unbelievably, even more helpful and dedicated. The food was better than last time (if anybody could give me the recipe for the Eight Rivers "deconstructed Beef Wellington" my wife would be in heaven) and the introduction of room service and the mini bar were 2 brilliant additions to the experience.
Lastly, I would like to congratulate whoever is in charge of training the staff at the patio restaurant. The waiting staff there are truly the best I have ever dealt with. Incredible levels of attention and lots of smiles.