I just booked a 10 day weddingmoon for March, 2010 for my fiance and myself and a few family members, none of us have ever been to any of the couples resorts, and I have to say, so far, if it weren't for this message board and everyone raving about how great this place is, I would go somewhere else.
I didn't book online, I called the Miami office to book through them because we are getting married with family at CN and then switching to CSA for our honeymoon. I didn't know if there was an easier way to do that,instead of doing 2 separate bookings I thought maybe they could do it as one, but that's the way they did it over the phone also.
Anyway, I told my cousin I would book his room for him and his girlfriend and put down the deposit for them. Apparently there is a huge process to do that, I had to make a copy of the front and back of my CC and drivers license, and write a letter saying I authorize my card to be run for my cousin's room, and fax it to them before they would let me book it.
My great aunt who is 86 years old, wants nothing more than to see me get married, but her husband passed away a while ago. I know this is my fault for picking a couples only resort but to get her to be allowed to come I had to write a letter to the manager requesting that my aunt be allowed to come as a single, and fax that also! I don't understand why there is not a form to fill out online or something, as not everyone has a fax machine in their home and it's a little inconvenient to get to one.
They approved her, which I am very grateful for, but she wanted to book the room's for my mom and dad, and sister and brother-in-law, which my mom tried to do for her, since she is 86 and lives in Wisconsin! (we are in san diego)They told my mom that my aunt has to do the same thing I had to do, which upsets me because it is very hard for her to get places and she does not understand fax machines. I understand that someone can help show her how to fax something, but it's the inconvenience of it all that's frustrating.
I'm not trying to complain and I am still very much excited about coming and experiencing what everyone keeps talking about, so I'm not really sure why I am even writing this, I guess maybe I feel I need a little reassurance, that even though so far every contact I have had with couples hasn't been smooth sailing (the people on the phone aren't very helpful) at all, that my fiance and family and I will still have the best time of our lives, and this kind of stuff won't be a problem once we are actually there.
Does anyone have any insight for me? Am I just stressing too much? Please help!