Missing Romance Rewards Points

**WVUGuy275** · October 14th, 2009, 02:39 PM

My wife and I enjoyed a fantastic honeymoon at CN last month (9/7-9/13). To date, I have not seen the RR points show up on my account. We're looking forward to going back to Couples, and the credit for our first stay would be nice to have. Should I wait a little longer, or is something not quite right?

- WVUGuy275

**Coloradojuli** · October 14th, 2009, 03:30 PM

There is a contact email on the Romance Rewards page. Send an email to that account with the dates of your stay and the resort. It should get figured out from there.

**Umberto** · October 14th, 2009, 03:47 PM

Give it another month.

**WVUGuy275** · October 14th, 2009, 03:57 PM

Here's a classic example of Couples customer service for you. My question on a public message board was noted, tracked and resolved in less than two hours. My account is now credited.

Great work Couples, thank you.

- WVUGuy275

**Lapsters** · October 14th, 2009, 04:02 PM

I tried contacting the Romance Rewards page last week with a similar query and haven't heard anything back. I'll let you know if I have any luck.

**Bart and Bug** · October 14th, 2009, 05:03 PM

Originally Posted by WVUGuy275

My wife and I enjoyed a fantastic honeymoon at CN last month (9/7-9/13). To date, I have not seen the RR points show up on my account. We're looking forward to going back to Couples, and the credit for our first stay would be nice to have. Should I wait a little longer, or is something not quite right?

- WVUGuy275

You might give it a month for them to update your account. We had the same problem, after waiting a few months, and went to the Romance Rewards page to send an e-mail to the resort. We provided the dates of our visit for them to verify and within a day we got an e-mail reply that our account had been credited.