Official Tropical Storm Ernesto Thread
Greetings to all:
I will provide regular updates on the status of Tropical Storm Ernesto. Here is the latest from the NOAA National Hurricane Center.
As of 8:00 am EST this morning.
So that you understand your options, here is Couples Resorts' Hurricane Policy:
TRAVEL INSURANCE RECOMMENDED
Couples Resorts strongly advocates the purchase of Travel Insurance in order to minimize any potential financial loss, as Couples Resorts is under no legal obligation to offer any form of compensation related to any storm event. The following policy, offered as a gesture of goodwill and without prejudice, applies to the hotel portion of the stay only. All airline related questions and policies should be directed to the appropriate carrier.
MESSAGE BOARD UPDATES
In the event of an imminent hurricane, Couples Resorts will post regular advisories on the message board. to inform guests of the travel dates covered by the Hurricane Policy. The message board will be updated for as long as it is necessary. If your travel date is not specified, standard cancellation/no-show penalties will apply. Couples Resorts utilizes the official website of the National Oceanic and Atmospheric Administration (www.noaa.gov), to determine projected path and strength probabilities. If a storm has been declared a hurricane and the resorts/destination appear within the "Cone of Influence" on the 3-Day Tracking Map, the following policies and procedures will apply.
ON PROPERTY GUESTS
If guests feel the need to leave, Couples Resorts will issue a hotel credit valid for travel July 15 through December 15, 2012 or July 15 through December 15, 2013 for the number of nights interrupted. In the event that guests are forced to extend their stay due to storm related flight delays, Couples Resorts will charge a distressed traveler nightly rate for each extended night, to be paid upon departure.
In the event that guests are unable to arrive as scheduled due to flight cancellations or resort closure, the following options are offered: Guests may elect to arrive within 30 days after the storm has passed for the same number of nights without an increase in the nightly rate. In this case, Couples Resorts will make every effort to confirm the dates and original category. Alternatively, you can stay for fewer nights, in which case Couples Resorts will issue a hotel credit valid for travel July 15 through December 15, 2012 or July 15 through December 2013 for the number of nights. Subject to availability at the resort.
If the resort is damaged and remains closed for an extended period of time, guests may elect to stay at one of the other available Couples Resorts at the same rate and, if available, comparable category. Should this option be utilized, no further compensation will be offered. Guests may elect to postpone arrival for more than 30 days after storm has passed. Couples Resorts will authorize a full (Hotel Only) credit for travel July 15 through December 15, 2012 or July 15 through December 15, 2013. Couples Resorts will guarantee the original rate (and category, if available) regardless of travel dates.
Chief Romance Officer and Senior Vice President