Now, before you think that this is a bad review about Couples, it is not. This post is solely an expierence we had when booking for Couples, through a provider through our favorite travel agent. We are just curious if anyone else has expierenced this type of situation while booking.
Last year, myself, my husband and another couple rushed down to our travel agent to book our 2013 trip to Couples during the Early Escapes 2013 promo which included a reduced rate, 7th night free, and $300 resort credit and and extra $200 credit if you stayed at CSS in the alloted time and room category. We were told by the provider that as of the April 17th cut off they had not yet received the Canadian rates. So, we questioned whether we should just book with Couples ourselves rather than take the chance in loosing the promo. We were assured repeatedly that the booking would be done correctly and the promo would be applied. So we booked for October a 1 Bedroom Beachfront Suite at CSS answere elated to get the great deal that Couples was offering. We were all so happy to get back as Couples holds a special place for all 4 of us as we had a vow renewal at CSA in 2011.
Upon reviewing our booking this year, we realized that not only did we not recieve the 7th night free or reduced rates, but the provider had booked us in the lowest room category at CSS and were being charged for the 1 Bedroom Beachfront Suite at the regular price. WHAT?!?!?
Long story short, our booking had to be cancelled because the provider could not fix it and we put up a stink. They offered to let us keep our booking with resort credits if we paid an additional $136 per couple. We called Couples, who were very helpful and wanted to rectify the situation, but their hands were tied and we fully understand why.
So, once upon a time, 2 couples were on their way to paradise and an evil witch (whom shall remain nameless), took it all away. Has anyone else had this much trouble before?
Just a side note, for a happy ending, we took advantage of a promo being offered now, and can happily that all 4 of us are currently booked at CN for 8 DAYS. We might be without the resort credits which is a shame, and even though the trail of breadcrumbs was eaten, we found our way back 'home'. YAH! See you in October!