Pre Check-In Not Working

[Fed]

Hi everyone, I could really use some advice here please. My wife and I are leaving this Wednesday for CTI but have never been able to use Pre Check-In to get our romance rewards (we just got married on Saturday and are hoping for the honeymoon benefits).

When we log onto the Pre Check-in page we get the following error message...

You have attempted to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed.
Please try the following:

Contact the Web site administrator if you believe this directory should allow execute access.
HTTP Error 403.1 - Forbidden: Execute access is denied.
Internet Information Services (IIS)

We've googled this error message and have been trying to follow the solutions for ages (lots of baffling solutions online regarding enabling asp.net and installing IIS Manager via Control Panel to manage web service extensions).

We are now only a couple of days away from our flight to CTI but we still can't check in. Can anyone please advise us on how to use Pre Check-In? We've tried Internet Explorer, Google Chrome, and Mozilla Firefox. Nothing works.

Many many thanks in advance!

[Jeffmon]

We've googled this error message and have been trying to follow the solutions for ages (lots of baffling solutions online regarding enabling asp.net and installing IIS Manager via Control Panel to manage web service extensions).

There is no need to google for solutions, as the ones you are finding are for the webmaster and not for users. I just tried the pre-check in and it was working fine for me.

[Pamela]

I haven't been able to log in for MONTHS. When I enter my correct information into the log-in form and press enter, it simply clears out the form. If I enter incorrect information, it tells me my log-in info is incorrect. I've tried using different computers, my iPad, etc., but it doesn't make a difference; I can't access my account.

I'm not alone. There are other people on the MB who have reported similar issues recently. I'm being patient and hoping that Couples eventually resolves the issue, although since you're leaving tomorrow, they likely won't be able to resolve it quickly enough for you.

[Fed]

Thanks for the reply, Jeff :-) We discovered this morning that its now working. But sadly we're now less than 24 hours away so I think its too late. But I'm sure we'll have a nice time despite not being able to do Pre Check-In.

Can we request stuff for the mini-bar when we arrive?

[Jeffmon]

You could try calling them.

[Jeffmon]

Pamela, try again as it seems to be working now.