Randymon, I have a question. Due to unfortunate circumstances we had to cancel our trip to Couples. I am very disappointed and upset but, that has nothing to do with Couples. When I called to cancel my reservations I was told to send an email explaining that I want to cancel. I did. Then this is the reply that I received back, "Please note that as per the payment plan selected and bank regulations part of the refund will have to be done via cheque." I didn't pay any portion of my money with a check. I was wondering why Couples can not just put the money back on my credit card? Has anyone else experienced this? Can you please help me to understand this? Thank anyone who can help me with this.