romance rewards/return guests...
Make sure you are fully aware of what you have earned before you go. We went to CTI in January. At check in we got our T-Shirts and an envelope with our massage coupons & invite to the repeater's dinner. My sister-in-law who is a repeater did not get it handed to her like we did so she asked and it was right there.
However, we also had earned a $50 gift shop credit. At CN in the past, you just charged it to your room and the credit was applied at check out. So on day 4 I thought I should check that it was the same...and it wasn't. We were suppose to get a coupon in our welcome kit. The filled one out right away but had to wait for a manager to sign it...and said they would deliver it to our room once signed. That was Saturday...I called down on Sunday to rsvp for the repeaters dinner and asked about it. I was told the manager was going to be right over to sign it. I went down on Sunday...sorry, still not signed. Monday, they finally had it signed at 2:30pm. We were leaving on Tuesday so went to use it. Well the gift shop had to get a authorization number...they let me go to the other shop to spend the rest of the money...but they still needed the number. Finally after shopping for about an hour, we were all set.
Then on the way home, we arrived to pick up guests at Sans Souci and realized we never got our exit snack/cooler. Which is funny since I made sure my sister-in-law got hers on Monday. No big deal, I already have a couples cooler but we really shouldn't have to be the ones to get what is promoted as rewards.
So just make sure you know what you should be getting...cuz we wouldn't have gotten our $50 gift shop credit otherwise!