Should I Be Worried - Sorry Long Story
I think I have a weird situation. Months ago, I booked a trip to CSA through a local travel agent. We booked a Garden Verandah Suite. Decided a couple of weeks ago to upgrade to an Oceanview Verandah Suite. Our travel agent gave us a quote that was very high and tells me the tour operator that we are booking through keeps coming up with the price. So I called Couples direct and got a decent price to upgrade and did so. I was told I'd get an email confirmation of the upgrade once the credit card transaction went through. I waited a few days and after not getting anything, I called Couples and I was told everything is upgraded, but they couldn't send me anything direct because they could only send it directly to the tour operator. Picked up my documents at the travel agent yesterday and it says Garden Verandah Suite. We call Couples together and are told the upgrade is in place, but they can't fax, email, send or do anything to confirm to us the upgrade. I'm nervous to head down to Jamaica (exactly 3 weeks from today) without some documentation and I'd hate to start my week off with a problem. Any suggestions?? I did print out a copy of my current transactions on the card that shows the charge from Couples for the upgrade, but that's all I got. Thanks for any help.