Please make sure Julliet(tour desk operator)sees this
Thank you so much for your help. We are the ATV people. You probably will not forget us for a while. When the "C" Tours tried to cheat us out of much money you came through with much help for us. You did not see my wife crying on the swing with her back to you because she thought the tour company was going to get away with stealing our money for the tour she wanted to go on(read about this on TripAdvisor). You stepped up and went beyond your duties in helping us resolve that problem. We expect this good service from Couples, that is why we go there, but when we actually got the help and good service we needed we were very thankful. When finally we asked to see Couples Manager(I am sorry but I forget her name),the manager handled our problem in a very professional way and quickly got us a total refund from "C" Tours. As repeat customers you have assured us that we made the right choice by choosing Couples. You are a credit to Couples Resorts. Your help has assured Couples Resorts that we will be back many more times(Jan. 2012)
Great Stay at Couples Negril Staff Unreal & Welcome !
It was a holiday trip we will never forget from Feb 17 - 24th, the reason is the fantastic staff at Couples Negril, they were all fantastic but would like to highlight Nelly & Eva who we got a very warm feeling from each and every time we were at the Beach or just having lunch, these young ladies were awesome & accomodating,always had time to talk with their beaming smiles and just plain hospitable ! Also the great service from Randol in the Restarurant, our last night was unreal along with the delicous food. This place is A-1 and we would return in a heart beat ! Another nice touch was the room we reserved was not available at time of check in, so we were upgraded to a full ocean front suite at no extra charge, a Big Thank You to Wayne Operations Mgr., This was much apprecaited !
Cohen and Derron at css are gems!
We spent the best 12 days of our lives at CSS in February. Everyone was over the top wonderful and these two gentlemen made the top of my list in making our stay very special!
Derron took me sailing on the hobie cat and serenaded me with Bob Marley songs the whole time.
We had trouble finding floaties at the beach and the next morning, Cohen surprised us by saving us two!
These two gentlemen are hard working, charming, sweet, funny and handsome. Thank you to ALL the Couples staff. You are all wonderful and we left inspired to do our jobs as cheerfully and wonderfully as all our Couples friends did.
Soon come, next year!
CTI Staff is THE staff!!!
Just got back from the vacation of all vacations... (3/11-3/19). Maxine, you started and ended our stay always reminding us how important we were, from the vow renewal to the day to day. We love and miss you already! Latoya, only you could pull off a back to back vow renewal on a day that was running behind the way that you did - the entire wedding staff is WONDERFUL! Emorth and Byron, you are the men! Davion, Romaine and Keneshia thank you for the smiles that never went away and the impeccable service! Ryan rocks the bar like no other, except for Ricardo!!!! Terry, Antonio, Lorna, Kayla, Teneshia, Marjorie, I know I am forgetting names!!!Thank you all for making CTI the paradise we cannot WAIT to return to.. can't wait for the postcards to get to Kansas City!
~The Eternal Honeymooners...see ya at the table by the bar!!!
Tim "Wild Man" and Stacey Green