Greetings to all:
We never overbook our resorts intentionally. In fact,we work diligently to avoid any overbooking problems at any of our resorts. On a very rare occasion - as Melody has inferred - communications from some of our tour operator partners may lag by 24-48 hours. In a peak booking/travel period that delay could mean the difference between a resort at 95% occupancy to suddenly at 105%.
In these rare instances, we recognize the disappointment and inconvenience associated with moving affected guests to another resort. Compensation is commensurate with the relocation. Sometimes as also stated above, we are able to get enough in-house guests to "volunteer" to move in exchange for free night(s) on a return trip. When not enough guests volunteer or other circumstances dictate we make every effort to advise you prior to arrival.
Chief Romance Officer and Senior Vice President