Hi there. We made our reservations in May 21010 to return to CSS (which BTW has always been great) for our 20th anniversay next month. Our travel agent requested a specific building for us. As a follow up to that request I called reservations yesterday and was informed that rooms were assigned upon arrival only. No room would be held for a guest. While all of the rooms are nice at CSS, there are some that have far better views than others. The reservations agent confirmed for me that someone who books a vacation a week before their arrival may get their preferred room and those of us who booked early and repeatedly may not. It all depends on what time you arrive at the resort. My travel agent confirmed today that Couples will no longer accept room requests. What's up with that? Don't you think that there should be some 'reward' for those of us who book early and repeatedly? While we will be spending our days on the beach we do love sitting out on the balcony in the evenings just enjoying down time. Does anyone have any thoughts?