Logging in and staying logged in!
UPDATED FOR NEW 2011 MB VERSION UPDATE
We have had several support questions regarding logging in and staying logged in. Here are some tips:
If you have trouble posting or staying loggged in, try the following. Step one or two take care of 95% of the problems but we include the full canned response we offer.
1-Close your web browser*, then reopen it and log again. This almost always clears up login issues. If that doesn't work read on. *Remember, it is possible that you may have multiple windows of a browser open. Be sure to close all of them.
2-Clear your browser's cookies.
• For Internet Explorer go to Tools > Internet Options > Browsing History > Delete... > Delete Cookies...
• For Firefox go to Tools > Clear Private Data... > Cookies > Clear Private Data Now.
• For Chrome click the settings [wrench icon] > Options > Under the Hood > Clear Browsing Data > [ Make sure Delete cookies is checked] then Click ‘Clear browsing data’ button.
• For Safari click on the settings [gear icon] > Security > Click ‘Show Cookies’ icon > Click ‘Remove All’ button.
Then close your browser*, restart it and login again.
If those didn't work, read on...
Our system uses logins to keep track of who is who. There are a number of factors that can disrupt logins, especially with frequent users of a particular site requiring login. Without being able to sit down at your computer to determine your situation, we offer the following suggestions and notes.
3-If you leave your browser open for a long time after you are logged in, wander off to other sites, go to lunch, etc. and then return to the message board, your login can time out.
4-If you login to the message board in more than one browser window or tab, conflicts can occur.
5- If you are taking turns logging into the message board on the same computer with another person who has a different login [profile], login conflicts will happen.
Both need to click 'logout' when finished using the message board. Otherwise, when the second person logs in, the 'cookies' that keep track of who you are can conflict. They won't know who is who.
A workaround is to have one person use Internet Explorer to login and the other use Firefox, Safari or Chrome [other free web browsers]. Since each browser has its own separate 'cookie jar' there will be no login conflict.
6-The privacy settings for your web browser may be set too high to allow the message board cookies to be set on your computer. We have noticed that when user browsers are being upgraded the privacy settings may be reset to a higher level. You may need to lower those settings. For Internet Explorer browser go to Tools > Internet Options > Privacy and set the slider to low.
7-If you are on a network, like at a work setting, network policies may restrict the message board cookies' actions.
8-Note that you do not need to be logged in to view the message board, only to post and access advanced features, like editing your profile.
We hope this might help and are sorry for your difficulties. If these do not work please feel free to contact us for further support.
Thank you for participating on the Couples Message Board! Together, with your help and suggestions, we will iron out all the issues.