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  1. #1

    Default Need enforcement of rules at CN AU Naturel

    Just to start off, We LOVE CN the people, food and every thing the resort has to offer and of course Au Naturel beach. This was our sixth time returning for two weeks.
    But on this trip the rules of the Au Naturel were not enforced.
    The first day on the au naturel we were talking with a few couples who were on thier last days of vacation, when a single guy comes over, sits down then goes in the water comes out lays on the chair facing one of the couples with his mirrored glasses on. about an hour later he leaves. After the guy left the couples said he did that the day before to, Next here he comes again and dose the same thing starring at another woman. I told bartender which in turn got the guard and the guy was told to go. All the couples were happy he was removed they said they should have said something earlier.

    A few days later those couples left and new couples came which we were all getting along talking. A few of us went in the water in the meantime another couple arrives goes to the bar and has intercourse on a bar stool. A woman on the beach goes right over to the guard as this is happening and the guard did nothing said she was to embarrassed to stop it and the bartender did nothing also. They left the au naturel area when everyone came out of the water. That same night at the barn fire the couple were sitting on the deck and started the same thing they had to stopped by the staff.. if Couple's Staff would have stopped them at the Bar maybe they would not have to stop them at the beach barn fire and have more guest upset.

    The rest of the days on the Au Naturel were uneventful till our last day We get on the beach a few couples are there when one alone guy comes over sits down in middle row then another comes over sits down in back row. We all see this and figure they just arrived and waiting for partner an hour then two hours pass. We decide to go for lunch as I am pass the guy in the back row he has a RIU band on and a yellow towel from that resort. So I went right over to the bar tender and security and told them. We went to lunch come back both guys still there NOTHING DONE both guys able to sit there FIVE HOURS and LEAVE we watched as the one guy walked back to the RIU.
    After that a guy and woman sit in the hammock she takes cloths off he lays fully clothed in hammock right next to guard. NOTHING SAID
    ON check out we reported this to management HOPE some thing changes....

    THE RULES ARE CLEARLY STATED thats Why WE GO THERE... the STAFF AT THE BAR NEEDS MORE TRAINING AND THE GUARDS HAVE TO GET UP ONCE IN AWHILE.. Years past the you couldn't be on the nautrel beach clothed for a minute without some one saying if you want to be here you have to NAKED

    I am looking for some feed back over the next months from guests on the naturel beach to see IF things change and IF we will return for the 7th time

  2. #2

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    We noticed women wearing bikini bottoms in April at AN. Also, not on AN, but we saw guests from Riu (bracelets) coming up on CN beach and spend the afternoon. No one said anything. With the beach becoming more crowded when the Royalton opens, this may become a bigger problem and needs to be addressed with security.

  3. #3

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    Sorry to hear about your experience. When we were there last fall a guest from the Rui came down, stripped and sat on the beach. We knew he was from the Rui as we had seen him and his FAMILY there when we walked the beach in the morning. I said something to the bartender and not 30 seconds later he was being escorted off the Couples beach by security. Apparently people from Rui think the Couples Nude Area is for guests of ALL resorts. Hopefully enforcement of the rules will be the norm when we arrive this fall.

  4. #4

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    I hope this not fall on deaf ears, it should not be us watching COUPLES has to step up enforcement,,,,.... AS for the ROyalton opening it will NOT be for awhile as part of ONE of THE BUILDINGS Collapsed (4th floor collapsed to 1st floor) hurting at least seven workers when we were there and all construction stopped .. THE WORK IS CRAP some building may be to code the rest are stick and glue..I'm not in construction but another guest was ,we walked down there and in 5 minutes he pointed out about 20 mistakes... I would never stay there as some other buildings look like there ready to collapse too..

  5. #5

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    Wow, a security guard was too embarrassed to stop a couple "doing it" at the bar???? How about calling for management to come immediately to escort the couple back to their room and then remove them from the resort. Couples management, you need to step up.

  6. #6

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    I'm on my way in about 2 weeks, and this really pisses me off. Security needs to do their job. If you have to, make sure you stop at the front desk and let them know guests are responsible for the AN beach now apparently. The only reason we go is because its couples, and everyones on equal footing. If the new normal is male stragglers, and Rui guests who paid for budget and are getting Couples amenities, I don't know if I'd come back or recommend it.

    Would be nice to see a response from Couples on this thread about it.

  7. #7

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    Sorry about the poor writing I should reread then post.. But, all and all Couples Management , needs to step up!! or CN will be missing 5 repeat couples next May.

  8. #8
    Join Date
    Mar 2014
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    290
    Blog Entries
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    Hi Frandele,

    Thank you for sharing your feedback from your recent vacation with us via this medium. We are very disheartened to know that there may have been violations regarding our rules and have shared comments with Management so that the necessary investigations can be done.


    We do apologize for any inconveniences that may have been incurred and encourage any guests who experience situations like these to make contact with a member of the resorts Management team as soon as it happens.

    Again, thank you for sharing and we look forward to having you all return to Couples Resorts in the future and appreciate if you would allow us to conduct the necessary investigations into this complaint.


    Regards,
    Michelle Gordon
    ------------------
    On-Island Social Media Coordinator
    Couples Resorts

  9. #9

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    Thanks for replying to this. It's nice to know it's going to be handled.

  10. #10
    Join Date
    Mar 2014
    Posts
    290
    Blog Entries
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    You are welcome. As is customary at Couples Resorts, we do value our guests feedback and are highly appreciative of all comments- both negative and positive that are shared with us.
    Michelle Gordon
    ------------------
    On-Island Social Media Coordinator
    Couples Resorts

  11. #11

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    Thanks for replying. Hopefully these type of situations will be handled.
    But just so you are clear on this ,contact was made to security and bar personal by a few guest and nothing was done.

  12. #12

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    We just returned from CN a few days ago. We also encountered issues at the AN beach. There was a single guy from the Riu wearing a bathing suit that walked past the security guard and was served a drink before being told to leave by the bartender. On another day a single guy, wearing a bathing suit, sat at the bar facing the beach for about an hour drinking. I told the security guard (Vanessa) about him. Her response was "he is a Couples guest". She didn't do anything about it. After another 45 minutes my wife talked to the same security guard and she still did nothing about it. He eventually left after sitting at the bar drinking and talking to the bartender for almost 2 hours. This was our first visit to CN after having been to Tower Isle twice and Sans Souci once. We really enjoyed the resort and the awesome beach but were not impressed that the rules were not enforced at the AN section.

  13. #13

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    Hey Adele!!! It's Chris and Michele from Virginia. We met y'all last year. That sucks about what you saw. We are going to be back June 28 - July 5, so we'll let you know if security is doing a better job or not. I remember one lady who refused to remove her bottoms last year and security promptly asked her to leave. Hope they get their stuff together. Hope you had a good time despite those morons.

  14. #14

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    When we were there in April, there was a guy in the water with a tiny camera. I pointed him out to security and she stopped him as he came out of the water with it hidden under his floatie. When he was confronted he said he was just taking pictures of his wife who was on the beach but the opposite end from where he was hanging around. (His wife didn't look impressed by the situation)

    Last I heard he was in his room with security reviewing all his pictures. Never saw him again.

  15. #15

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    Hi . Chris and Michele please let us know if security is doing a better job or just sitting in the shed. We still had a great time and I'm sure you will to.

    Maybe Couples needs a New AU Naturel beach manager who will step up and train the bar personal what to look for and not serve Riu guest or guest wearing suits.
    Couples is good for adding new signs as Nude Beach, NO cloths, No Singles, but VERY POOR at enforcing the rules and keeping the guest happy that use the Au Naturel Beach.
    Couples should also add to the signage NO RIU GUEST

    MichelleG 'Island Girl'
    My understanding of what has been written lately, it looks like the complaint investigation went no where , since you still have cloth people sitting at the nude bar. Hope to read SOON you are doing a better job managing the AU Naturel Beach!

  16. #16
    Join Date
    Mar 2014
    Posts
    290
    Blog Entries
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    Good Morning Frandele,

    Thank you again for sharing your comments with us. We have received NO recent complaints regarding any violations of our rules and the resort and its Management team have been taking the necessary steps to correct any breakdowns we may have had. We implore any guests to reach out to a member of the Management Team while at the resort if they experience any issues.

    As I have always noted, Couples Resorts strives to achieve the best in service and to meet and exceed our guests needs.
    Michelle Gordon
    ------------------
    On-Island Social Media Coordinator
    Couples Resorts

  17. #17

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    From the business perspective, any RIU customer who would stop by, undress, look around, go for swim and sit on the sand is a prospective Couples client. During our last stay, at list three couples a day would stop and enjoy being naked. However I can not recall seeing anyone trespassing, never mind getting free drinks.

    However we witnessed number of CN female guest trying everything in their powers to have some form of cover, from one piece swim suite to G-Strings, C-strings and finally wearing 4 towels ( full cower, face included ) and security would react in timely manner.
    CN 2015
    CSS 2016

  18. #18

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    Quote Originally Posted by Sapo View Post
    During our last stay, at list three couples a day would stop and enjoy being naked.
    That BS. They should not be stopping and using the CN AU beach. They didn't pay for it, they shouldn't use it.

  19. #19

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    Quote Originally Posted by El Duderino View Post
    That BS. They should not be stopping and using the CN AU beach. They didn't pay for it, they shouldn't use it.
    Harsh words. Anyone in Jamaica can walk up&down the beach, sit on the sand, swim and if they want to be naked thats free as well. Again, cant remember seeing RIU people using lounge chairs, floats, taking shower or getting free drinks.
    Some of them can potentially become Couples guests, just based on their first visit/impression to part of the beach where nudity is allowed.
    CN 2015
    CSS 2016

  20. #20

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    Sorry but I pay good money for the pleasure of staying at Couples and do not appreciate guests from Riu stopping over to get naked and have a drink at the bar. Would a Couples guest be allowed by stop by Riu for a drink to check it out? I sincerely doubt it.

  21. #21

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    Quote Originally Posted by KathyI2009 View Post
    Sorry but I pay good money for the pleasure of staying at Couples and do not appreciate guests from Riu stopping over to get naked and have a drink at the bar. Would a Couples guest be allowed by stop by Riu for a drink to check it out? I sincerely doubt it.
    The beaches of Jamaica are public. So, there's not a lot Couples can do about people sitting on the beach. That's one of the reasons we like CTI, while the beach is public, it is in a cove, so no neighboring resorts, therefore, no non CTI guests or vendors walking the beach.
    Vicky

  22. #22

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    http://www.nepa.gov.jm/policies/beach/Background.htm

    See above for Jamaican "Common Law and Access to the Foreshore."
    CSA 2012, CSA 2013, CN 2014, CSA 2014, CSS 2014,
    CN 2015, CSA 2015, CSS 2015
    CSS 2016 (March/April), CSS 2016 (JULY)

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