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Thread: Romace Rewards

  1. #1
    Join Date
    Sep 2009
    Posts
    42

    Default Romace Rewards

    After our trip in April to CN I signed up for rewards when we returned home knowing we would probably be going back. I wrote on the rewards contact several times since then to get that stay added. Last week I e-mailed directly the rewards person as I saw he had told some people to do on the boards. I still have not heard back and the nights were not added. We are returning in April and want to get this done before then! Any thoughts?

  2. #2
    Join Date
    Jun 2009
    Posts
    2,307

    Default

    Who did you send it to? Sean? sean@couples.com Sean should be able to help you out.
    Juliann & Jeff
    Jamaica Soon Come

  3. #3
    Join Date
    Jan 2010
    Posts
    1,032

    Default

    I had no luck with email. I called and called but the people who I was supposed to be calling were not available. Finally I did get someone who could help me. Sean was out of town or something I think so I talked to a lady instead. I can't remember her name. You might have more luck calling. It's worth a try at least.

  4. #4

    Default

    monurse
    I had the same problem with no one getting back to me, on a simple request. Finally sent Sean an email and had an anwser in 2 hours. Sean's the best!

  5. #5
    Join Date
    Aug 2009
    Posts
    134

    Default

    It took us 7 months to get our account posted. It was just posted last week after letters and emails, some directly to sean@couples.com. I finally had to get my travel agent involved to help. They evidently have some internal issues.
    Mike & Martha

    CSS 2010, 2013, 2014
    CTI 2011
    CN 2012

  6. #6
    Join Date
    Jun 2009
    Posts
    182

    Default

    Hello everyone,

    I am sorry. I believe there has been some issue with emails. I had IT investigate, but we found no issues. The reason I say this, is I clear my entire email list daily, so if you haven't received a response from my within 24-48 hours (sometimes I am out of office)please resend your emails directly to sean@couples.com. I would be more than happy to adjust your account. Sorry for any inconvenience. Hope everyone has a happy Holidays.
    Regards,
    Seandymon
    Romance Rewards and Preferred Agency Program
    Couples Resorts!

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