When is the best time to do a "pre-check-in"???
Have been trying to register for Rewards but keep getting error message...........

Thanks!!

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Hello,

This is Seandymon. You will want to check in at least 3 days prior to your arrival. Unlike the regular romance rewards check in, the pre check-in process is case sensitive. Are you certain that your password doesn't contain any CAPS? You can email me directly if you still have issues at sean@couples.com. Hope this helps!