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Thread: CSS review

  1. #1

    Default CSS review

    Just returned from a 7 night stay at CSS and had a wonderful time. Everything about the resort and Couples in general is 1st class. This was our 4th stay with Couples but our first at CSS. The food, the spa and the lush tropical surroundings is what makes CSS special. The staff is outstanding and they will do anything to make your stay a memoreable one. We had one problem with a over-booking situation for a specific location for a private dinner. Margaret from Guest Services and Kyle the Operations Manager were very apologetic and quickly resolved the situation to our satisfaction. The staff and the management at the Couples resorts are the best in the business. That's why we continue to return to our home away from home in Jamaica.

  2. #2
    Join Date
    Jun 2009
    Posts
    689

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    Glad to hear you had a wonderful time!! CSS has become our resort of first choice! Just a little aside, we needed to get away for a week after a stressfull couple of months at home, and would loved to have gone to CSS, but it, in fact all 4 Couples, were booked solid for the week we wanted to go. So, we went to another resort in Jamaica we have been to 4 other times before. We had a very good and restful week, but it made us realize, once again, just how much better the staff at CSS are compared to other places!! Not sure what Couples does to train their staff, but whatever it is, they sure are doing something right!! Our hats go off, and our thanks goes out, to everyone involved in the Couples organization for providing such quality staff at their resorts!!
    (Karen&Paul)

  3. #3
    Join Date
    Jul 2009
    Posts
    1,045

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    Amen Karen!

    CSA 2009, 2014 [20th anniversary]
    CSS 2010
    CN 2011

  4. #4
    Join Date
    Jun 2009
    Posts
    764

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    CSS's GM Pierre Battalgia has indeed put together a world class staff.
    They strive so hard to please their guests.
    Kyle is hard to beat..He's an outstanding employee.

    So happy you enjoyed CSS.
    Hugs from 10 0 C
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