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  1. #1
    Join Date
    Jun 2009
    Posts
    204

    Default Final payment confirmation

    I have not always booked through Couples but I'm wondering if anyone else have a problem with getting a final payment confirmation by E-mail. I've talked to two different agents and sent two e-mails still nothing. Just wondering !

    Just 45 days till we return home to CSA !!!

    Paul

  2. #2

    Default

    Quote Originally Posted by pfb View Post
    I have not always booked through Couples but I'm wondering if anyone else have a problem with getting a final payment confirmation by E-mail. I've talked to two different agents and sent two e-mails still nothing. Just wondering !

    Just 45 days till we return home to CSA !!!

    Paul
    Paul I have had them e-mail mine after talking to one of the gals, ask for Faye
    Joe

  3. #3
    Join Date
    Jun 2009
    Posts
    1,402

    Default

    Made three requests and still haven't received an email confirmation for our April 2011 vacation. This is the first time this has happened; usually, they're pretty good.
    Pamela
    I know everything, and I'm always right (just ask my husband).

  4. #4

    Default

    Did you check your "junk" email folder? For whatever reason, that is where ours ended up. We didn't notice it for 2 days.
    Happy & Safe Travels!

    =

  5. #5
    Join Date
    May 2009
    Posts
    4

    Default

    Kindly check your junk folders.
    I will be contacting everyone that posted on this thread to make sure you received your confirmation.

    Ivonna Szelerska
    Couples Resorts

  6. #6
    Join Date
    Jun 2009
    Posts
    336

    Default

    i just dealt with this yesterday, I called them and they sent me my email while I was on phone to make sure I got it but I did have to call cause I never did receive it. Call them.

  7. #7
    Join Date
    Nov 2010
    Posts
    76

    Default

    We are going to be at CSA April 18th so we are right at 45 days too and received our email confirmation a couple days ago no problem.

  8. #8
    Join Date
    Jun 2009
    Posts
    207

    Default

    Unfortunately, Faye Pennicotte is no longer there. She always did a great job with follow through. Nice of Ivanna to step in here, too.

  9. #9
    Join Date
    Jun 2009
    Posts
    1,402

    Default

    Quote Originally Posted by Janeinpenn View Post
    . . . I did have to call cause I never did receive it. Call them.
    I called and spoke with Garfield THREE times; still nothing, and I did check my junk folder. I'll await contact from Ivonna and hopefully will receive confirmation soon.
    Pamela
    I know everything, and I'm always right (just ask my husband).

  10. #10
    Join Date
    May 2009
    Posts
    4

    Default

    I just emailed them to pfb and Pamela.
    Besides "junk folder" issue sometimes our confirmations get stuck on our server. I'll talk to our tech guys.

    Ivonna
    Couples Resorts

  11. #11
    Join Date
    Jun 2009
    Posts
    204

    Default

    Ivonna...

    Thank you so much for your help!! Everything is taken care of now.

    Paul

  12. #12
    Join Date
    Jun 2009
    Posts
    1,402

    Default

    I have the confirmation now. Thank you, Ivonna.
    Pamela
    I know everything, and I'm always right (just ask my husband).

  13. #13
    Join Date
    Jul 2009
    Posts
    866

    Default

    Ivonna rocks, I have talked to her and email her and she always gets the job done. And yes Ivonna I asked them to bring you down when we were at CN last week, but they did not, that was my only complaint.

  14. #14
    Join Date
    Feb 2010
    Posts
    49

    Default

    Ivonna,
    We're having the same issue. I've E-mailed but have not heard back yet. Our travel dates are April 16th-26th, 2011 at CSS. If you could help, we would appreciate it greatly.
    Tammy

  15. #15

    Default

    Definitely had problems with getting final payment confirmation this year. Ivonna solved my problem too.

  16. #16
    Join Date
    May 2009
    Posts
    4

    Default

    T&R I just resent it to you
    smroot - hope you had great time!

    I will be checking on this thread every few days...

    Ivonna
    Couples Resorts

  17. #17
    Join Date
    Mar 2010
    Posts
    16

    Default

    I've have not received a reply back yet either. I did email them last week so will see if I get anything this week. Traveling to CSS 3/17-3/24/2011.

    Thanks
    Wendy

  18. #18
    Join Date
    May 2009
    Posts
    70

    Default

    In case you didn't receive my emails - I contacted Janeinpenn and NorCalgirl

    Ivonna
    Couples Resorts
    Irie i
    Ivonna Szelerska
    Couples Resorts

  19. #19
    Join Date
    Jun 2009
    Posts
    336

    Default

    Quote Originally Posted by irie i View Post
    In case you didn't receive my emails - I contacted Janeinpenn and NorCalgirl

    Ivonna
    Couples Resorts
    Hi Ivonna I sent you one back. Thank you. Jane

  20. #20
    Join Date
    Mar 2010
    Posts
    16

    Default

    Got the confirmation!! Thanks so much for working on a Sunday!

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