just got back from cn the 24th. just a question. on the way down united said that the jamaican goverment would not let them give out immergration paper work that we would have to fill out once we arriver in jamaica. this is a first in over 20 trips with at least 8 different air carriers. is this true or a united we dont want to mess with it attitude. i would guess that it took an extra 15 or 20 min to clear customs because of this nonsence. enlight me. is this the case on all airlines now?
That would be new to us too, our 15th trip was last October on Delta and we got the paper work. No one else has mentioned it, you'd think it would have come up. Seems odd. Hope that's not going to be a new way of doing things, it will surely make for chaos in the immigration area.
I don't know about y'all, but I always have a hard time giving United the benefit of the doubt.
I have no idea what happened, but my gut feeling is that they forgot to stock the forms on the flight before leaving. In order to lessen the complaining, they referenced a vague excuse making it look like the Jamaican government's fault. They probably just didn't want to hear any (more) complaints. That is my GUESS.. In reality, I have no idea.
I have however, had the opportunity to observe the shoddy nature of United's customer service first hand on several occasions. I avoid them whenever I can.