This was our 2nd time to CSA(4/22-4/30) and upon checking in we were informed that the room category we booked, BFVS, was not available our 1st night---really are you kidding. (We booked this trip back in Jan. 2010---not sure how this could happen with todays powerful computer programs even Excel). We did move to a BFVS the next day and loved the view more from this room than our previous trip as we had a BFVS that time too. Any way after some negotiating we arrived at compensation that was satisfactory, although we did not receive any paperwork upon checking out, so we will have to see if Couples follows through. Other than this inconvenience we had a great time, met some super people and it was nice to see some employees from our previous trip(12/09-1/10). We used Timair again to the resort. We are already looking into returning next year----just can't get enough of a great thing. No worries