6 more days to CSS! Was wondering if there was a way to request a room before arrival? We're staying in a 1 bedroom beachfront suite and would rather not be on the ground floor. Is there someone I can email for this request?
You are sooooo lucky to be going to CSS so soon! We don't get to go "home" until July! You can request a particular room or floor in Block A or B (where the Beachfront Suites are located) upon arrival. You can't make a request in advance. The staff will do all that they can to give you the room you want.
we are staying at CSA end of May and I emailed Couples from this website using the contact us by email page with a room request, and I go a quick response today, that my request was noted but not guaranteed,which is the case any hotel/resort...but I was happy with the response...hopefully we will get it...
Couples does not accept advanced requests (unless you have a physical/medical condition that mandates a first-floor room). Couples previously did accept advanced requests, but too many guests assumed that their requests had to be honored and were rude/ugly when Couples wasn't able to honor their request upon arrival.
You can make your request when you arrive. If a non-first-floor room is available, Couples will happily put you in it.
I know everything, and I'm always right (just ask my husband).