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  1. #1
    Join Date
    Oct 2011
    Posts
    70

    Default Final Payment Stress Credit Card Issue

    Thought I would share some info, maybe just be limited to Canadians or even just people with a CIBC Credit Card.

    At 2am around the time our final payment was due I got an email to say our card was declined, it does explain in the email that it could be an "out of country" issue, I also got a credit alert from CIBC. I called them and they asked a bunch of questions and said all would be good now.

    I called Couples and they said the charge would be auto tried again, I also replied to the email they had sent.

    Again 2am, same thing, declined, I actually got out of bed this time and called CIBC at 2am, after many questions again, they once again said all was good, although that could have been my anger and frustration at them that they where putting by 2 weeks vacation in jeopardy as I knew CN was full one of the weeks we are there.

    I called the reservations manager and told her of what was going on and she assured me all was going to be ok and the auto 2am payment would go through. Although she sensed my frustration of waiting until 2am and processed the payment right away and all was good. Another example of the great customer service from Couples I keep hearing about.

    So lesson... if you are paying a final payment, make sure your CC company knows, call them a few days before, maybe not be an issue for your bank, but CIBC in Canada seems to very tight on this, so if you have a CIBC credit, I would for sure call.

    Hope that helps someone not got through the stress we did.

    CN April 7-21... 36 days to go until wheels up....

  2. #2
    Join Date
    Jul 2009
    Posts
    1,279

    Default

    You bring up a good point. Sometimes a credit card company in the states or Canada, will refuse the payment as you have found out, just because it is out of the country. You can fix that by calling them before your trip and letting them know that you will be going and charges from Jamaica will be okay. We have one card that we only use in Jamaica and that has solved the problem se too used to have.

  3. #3
    Join Date
    Jun 2009
    Posts
    33

    Default

    Same thing happened to us. It was a President's Choice MasterCard, which is also CIBC. I always make sure to inform the credit card companies before we go, so the cards won't be declined while we're in Jamaica, but I never thought about it happening at home.

  4. #4

    Default

    @ GPCouple

    thanks for the heads up....this is good to know because I have a final payment being charged to my card next month for our vacation at Couples....I will definitely alert my bank because they are very tight on issues like this too..I made a purchase for some items at JCPenney, and because I had not purchased from them in over a year, they declined my recent purchase, until they confirmed that it was me...good customer service on their part as well.

  5. #5
    Join Date
    Sep 2009
    Posts
    357

    Default

    Also remember to check the expiration date on your card, especially if you're using it for an extended love away
    plan.
    Jan and Mark
    CN 2009
    CSA 2011
    CSA 2013
    CSS 2014

  6. #6
    Join Date
    Jul 2009
    Posts
    296

    Default Capitol One

    My Capitol One card lets me go on line before I go away & tell them the dates I'm going & what country I'm traveling to....it's very easy & prevents any problems while I'm away....
    Captain Jim
    "I will grow old....
    But I won't grow up"

  7. #7
    Join Date
    Oct 2011
    Posts
    70

    Default

    Exactly Mary, I had a note to call CIBC before we left, have to do that with my corporate visa with RBC when I travel to the states, never crossed my mind that it would happen just paying the bill. Lesson learned.

  8. #8
    Join Date
    Mar 2012
    Posts
    41

    Default

    Our friends are having a similar issue with their CIBC credit card but they are being told by the resort that their address doesn't match...they are totally stressed because we are all going together and have been looking forward to this trip for so long>>>

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