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  1. #1
    Join Date
    Mar 2011
    Posts
    94

    Default Romance rewards question

    Hi! We didn't register for Romance Rewards when we went on our honeymoon back in October 2011. However, now we are *hopefully* planning on going back in October 2011. Does this mean we have to start over as "first love" or is there some way to accrue points from our earlier trip? Thanks!

  2. #2
    Join Date
    Jun 2009
    Posts
    776

    Default

    My understanding is that you have one year to contact Couples and request an up date for your stay.

  3. #3

    Default

    We either forgot to update ours or check it after our 2010 visit and are out of luck. We booked another trip for 2013, found our rewards to be 0 so emailed and called. Been told that you have 12 months to contest it so you may be in luck, we on the other hand are still "first loves" even after an extended stay and getting married at CSA. Oh well, we still feel like we have just fall'n in love so thats all that matters. At least that is what the wife tells me :-)

  4. #4
    Join Date
    Sep 2011
    Posts
    2

    Default

    You have 12 months from time of stay to get credit. You can contact Couples directly for assistance.

  5. #5
    Join Date
    Jun 2009
    Posts
    2,353

    Default

    You can call the 1-800- Couples number and still get credited since it has been less than 1 year since your travel date.
    Juliann & Jeff
    Jamaica Soon Come

  6. #6
    Join Date
    Feb 2012
    Posts
    36

    Default

    I registered for romance rewards right after our 1st trip 2 years ago, and added our stay, which apparently didnt stick. A few months ago (it was over the 12 month limit) I noticed it wasnt there and emailed - they added the trip for us. Just ask, likely wont be an issue.

  7. #7
    Join Date
    Dec 2009
    Posts
    174

    Default

    Quote Originally Posted by MrsLiquid View Post
    You have 12 months from time of stay to get credit. You can contact Couples directly for assistance.
    MrsLiquid, it's good to see you on the message board!

  8. #8

    Default

    When we returned from CSS this past October, I couldn't get it to accept our nights. I emailed couples and the next day they responded and had our nights in the system. (Their customer service doesn't end when you leave!)

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