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March 29th, 2012, 09:59 AM #1
- Join Date
- Dec 2009
question for Randyman- our flight got changed- Couples never notified us!
We booked CTI package through your website (Wednesday special) back in September 2011, and got a confirmation with flights, etc 5 days before we left. However when we got to the airport (at 3:30am!), we were told that we had been changed to a later flight. They said that "Cardinal Travel", apparently a middleman-agency, had made the change back in Jan, and they sent a "Que" to Couples. Well, some mis-communication occurred, and like I said, we were never notified.
In the end, we made it to Couples and had a wonderful vacation, but I wanted you to be aware of this. I am a bit leary now to book this way online in the future. It is better to book Couples separately from air? Considering that we booked way back in September, why would they bump us on the flight instead of someone who would have booked at a later date? I did talk to someone at the main desk at CTI, but did not get any answers.
Thanks! I appreciate your help!
Judi and Jim