Your response to the "rewards points expiring" was.

"The rule is that the nights expire four years after the date they have been added to your account. As long as you return at least once for the same number nights within the four years, you remain at the same level.

I think this is generous, fair and reasonable."


So I had points converted in 2008 from the old program, came back home for the same number of nights in 2010 but still lost my points....only my 2010 trip are credited. I do understand the 4 year rule but your comment confused me. Your explanation gives me the impression that I should have NOT lost those points.

Could you clarify?

Be "home soon"