Hi everyone, I could really use some advice here please. My wife and I are leaving this Wednesday for CTI but have never been able to use Pre Check-In to get our romance rewards (we just got married on Saturday and are hoping for the honeymoon benefits).

When we log onto the Pre Check-in page we get the following error message...

You have attempted to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed.
Please try the following:

Contact the Web site administrator if you believe this directory should allow execute access.
HTTP Error 403.1 - Forbidden: Execute access is denied.
Internet Information Services (IIS)


We've googled this error message and have been trying to follow the solutions for ages (lots of baffling solutions online regarding enabling asp.net and installing IIS Manager via Control Panel to manage web service extensions).

We are now only a couple of days away from our flight to CTI but we still can't check in. Can anyone please advise us on how to use Pre Check-In? We've tried Internet Explorer, Google Chrome, and Mozilla Firefox. Nothing works.

Many many thanks in advance!