Try looking at the bottom of couples.com web page. It is small but should be there. Hope this helps. It is a great program. Nothing to do but let them track your stays and you get credits at resort, gifts, and pre-stocked fridge!
On a side note, I signed up for the romance rewards when we booked our trip last year for Feb. 2012 and just logged in and I see that we don't have the credits for it, yet when I look in our details, it shows we stayed then...
Anyone have an idea of how I get this fixed so that my husband and I can get credit for our points when we visit again this coming Feb?
you will need to contact the management at the resort. They recommend that immediately after you depart from the hotel to make sure you have credit (or as soon as you're able to check). It will be easier for them to update it if you've just left the resort. Hope you get it updated. I believe there is a link on the romance rewards section (once you log in with your romance rewards number) to contact them with changes.
I was able to do our pre check-in using our Romance Rewards info about a week ago for our January trip. However, our friends who are traveling with us and will be at CSA for the first time tried to register for Romance Rewards and then do the pre-check-in yesterday, but could not pre-check in. Are there problems with the system right now or is it more likely that they did something wrong?