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  1. #1

    Default Romance Rewards Pre Check In

    My husband and I are going on our first trip to CTI. I have been able to log into the Romance Rewards, but I get an error message every time I try to log into the pre check in website. Has anybody else had this issue and can shine some light on what I need to do to get into the site?


  2. #2


    What is the error message?
    CN 2006, CSS 2009, CN 2009, CN 2010, CTI 2010, CN 2011, CSS 2012, CN 2012, CN 2013, CSA 2014, CN 2014, CSA 2015, CN 2015

  3. #3


    I had the same problem and found out their system is not compatible with Safari. I was able to register very quickly using Internet Explorer. Good luck!

  4. #4


    I believe it's because the pre check-in is only for returning RR guests. As a newbie, the only perk you will receive this trip is the option to participate in the Trading Places program. You won't get any other perks, which is what the pre-check-in is for (to select your repeater gift, etc). But if you want to be sure, email the Romance Rewards coordinator - she typically responds quickly: Submit Ticket - Couples Resorts - Couples Resorts Helpdesk and Support
    Amy Welch...Woooohoooo!!
    CTI - 2002, 2005, 2006, 2007, 2010, 2011, 2013
    CN - 2003/2004 CSS - 2008
    CSA - 2009, 2012, 2013, 2014, 2015

  5. #5


    Are you using a Mac? If so you can't log in using Safari. You have to use Firefox or Explorer.

  6. #6


    Ive had the same issue. We are going in April so I am going to call the hotel early April to see what's going on.

  7. #7


    Having looked at your post I decided to pre register for our upcoming trip in March to CN and I didn't have any issues.

  8. #8


    Recieved an e-mail confirmation shortly after.

  9. #9


    I think I had to use Firefox as the browser...didn't seem to work with Internet Explorer, for me anyway.

  10. #10


    I have noticed that the romance rewards doesn't work on my Mac for some reason. I don't know what type of computer you are using, but that is what happens to me. If I use my husbands HP then I can get it to work.

  11. #11


    Yes, instead of clicking log in (which doesn't work for me either) I think 2 spots below that it says pre check in. It will ask for the same info but will actually work.

  12. #12


    I just tried and had no problems. (Jan 25th)

  13. #13


    You may be trying to do this too far in advance.

  14. #14


    It's still saying my image verification doesn't match .

  15. #15


    I have a Mac but checked in using Firefox as my browser...

    No Problem....

    Carol and Dave....

  16. #16


    Just did precheck in but used my laptop instead of IPad.

  17. #17


    Wouldn't work on my iPad (Safari) but it did on my laptop (Firefox). I'm sure that's the issue.

  18. #18


    I just checked in last night for a 02/05/13 arrival with no problems, used a laptop and FireFox.

  19. #19


    Well I decided to try my IPod and it finally let me register . Then went & used safari and could login . Tonight I was even able to do it on my regular PC

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