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  1. #1

    Default Couples Resorts Code of Conduct.

    Greetings to all:

    Regarding your expected behavior while vacationing at our resorts:

    CODE OF CONDUCT:

    Couples Resorts positions itself as a very romantic destination where couples can reignite the spark that first brought you together. Our registered “tagline” is Tranquil Days. Intimate Nights. Romantic Always.® To ensure that management and staff is able to provide you with the romantic experience you expect from Couples Resorts, we ask all guests to follow a few simple conduct guidelines.

    Respect, Mon! Maturity, Mon. Relax, Mon. Love, Mon.

    o No Tipping to any staff member on property. The only exception is a voluntary gratuity for services rendered in the Spa.
    o Please respect your fellow guests by refraining from using foul or obscene language
    o There is no reason to shout
    o No rough play or fighting
    o No glass containers in or around any pool or Jacuzzi
    o Loud music – whether on the beach, near a pool or in your room – is prohibited
    o No smoking in any restaurant, except where officially designated as a smoking area.
    o No inappropriate gestures (mooning, flashing, etc)
    o No nudity outside designated areas
    o Ganja, Marijuana, Pot, Weed: Not matter what you call it... Do not smoke it or take any other illegal drugs while on property
    o And, what seems to be the root of most of the problems, moderate your alcohol content please. We know it is included, but it should not be viewed as a contest to see who can drink the most...

    Please note that management reserves the right to remove from the resort any guest who is unwilling or unable to accept the above guidelines. In such case, there will be no refund or compensation of any nature.

    We certainly want everyone to enjoy your stay with us. We do not feel the above guidelines are unreasonable nor will abiding by them cause your vacation to be less enjoyable. Your cooperation is both anticipated and appreciated.

    Pass this along...
    Last edited by Couples Resorts; March 26th, 2013 at 07:42 AM.

    Couples Resorts

  2. #2
    Join Date
    Jun 2009
    Posts
    989

    Default

    Sounds reasonable, again.

    It seems a shame that you have to make these regular announcements so that the "adults" know just what is expected of adults when on vacation, and that their behavior on the resort will affect the experience and the enjoyment of those around them, either positively or negatively. We appreciate your constant efforts to hold down the roof and keep things respectful. Reminder to all: a good time can be had without acting the fool. If you are with someone that is on the verge of becoming said fool, a gentle reminder of their impending leap off the cliff of civility can go a long way to pulling them back from the brink. Let's look out for each other and keep Couples a desirable and fun destination for all.

    Thanks again Randy.

    Respect to all. See you at the beach!

  3. #3

    Default

    I expect that a precious few guests have caused issues to the point that this is needed, sad, very sad.

  4. #4
    Join Date
    Jun 2009
    Posts
    80

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    Thanks Randy. It's always about respect.

  5. #5

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    We know it is included, but it should not be viewed as a contest to see who can drink the most...

    Wooo-Hoooo !!

    Thanks.

    That should put this to bed.

  6. #6
    Join Date
    Jun 2011
    Posts
    63

    Default

    Thank you for keeping our favorite destination a beautiful, classy, experience.

  7. #7

    Default

    Thank you Randymon!
    Karon

  8. #8
    Join Date
    Mar 2013
    Posts
    12

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    This will be our 1st time to Jamiaca, and CTI, and we greatly appreciate the Resort stating this 'code of conduct'. We (personally) don't respect disrepectful vacationers, and are very glad to read this has been 'written', as a reminder I suppose, that there is fun and relaxation, and then there are 'partiers'. Just because it is a vacation, does not mean, "screw you all, I will do and act the way I want". First-timers or 'repeaters'.
    Thank You, Randymon!!!

  9. #9
    Join Date
    Jun 2009
    Posts
    320

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    Very well stated Randymon, hoping all will abide!

  10. #10
    Join Date
    Feb 2013
    Posts
    11

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    Amen and thank you for posting!!!

  11. #11
    Join Date
    Jul 2012
    Posts
    60

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    THANK YOU Randymon,just too bad it was needed

  12. #12

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    Thank you, Randymon! We returned from CN yesterday from a 10 day stay and, of our three times at the resort, we feel there were rowdier individuals than we've seen in the past. Earphones were necessary to block out the shouting. We hope during our next stay, people will abide by the rules. Thanks again for posting the reminder!

  13. #13

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    Does the line "Loud music – whether on the beach, near a pool or in your room – is prohibited" also include resort activities? Last time we were at CN an amp and speaker were brought to the center of the beach for limbo and dance lessons. We go to Couples to have a nice, quiet, relaxing time on the beach. If I want loud music on the beach I'll go to Mexico. Thanks.

  14. #14
    Join Date
    Jun 2009
    Posts
    1,953

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    It's about respect. Respect for the other guests and respect of the wonderful staff. It's a shame that at times, they are put in the position of having to deal with some the "behavior" of some guests who act like "kids in a candy store" when there is unlimited free alcohol. I guess it's my age, but the thought of ruining a wonderful vacation with my hubby by drinking to the point of major hangover the next day, just isn't worth it my eyes. To each their own, but remember, we all paid a great deal of money to get there to enjoy each others' company.
    Vicky

  15. #15
    Join Date
    Jun 2009
    Posts
    708

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    Thank You for putting that reminder out there Randymon ..... Appreciate it. Just hope that those that are the problem can see that. A complaint my husband & I have at CN is with the people in the main pool hot tubs in the evenings .... We go in to get ready for dinner & they are there being loud but it's late afternoon so ignore it .... We come out to watch the sunset & have a before dinner drink & they are there being louder & we still ignore it figuring they will go in soon to get cleaned up for dinner ..... We go into have dinner & come out & the same group is still there getting even louder & they may still be there come time that we head back to our room for bed at 9:00 or 10:00 ..... It's a real distraction when dinner is set up around the pool. Of course, it's not always the same group from night to night or from trip to trip ..... I just wish that there could be a period around, let's say 6:00pm to 10pm, when the main pool & hot tubs were closed ..... It sure distracts for a romantic dinner & evening with a bunch of loud people in their swimming attire are right in the middle of things. Just my opinion ......
    Julie

  16. #16
    Join Date
    Sep 2009
    Posts
    611

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    Reminder to all: a good time can be had without acting the fool. If you are with someone that is on the verge of becoming said fool, a gentle reminder of their impending leap off the cliff of civility can go a long way to pulling them back from the brink.

    From personal experience, I will suggest that perhaps karaoke permits a certain amount of foolishness (it seems to be even encouraged). Certainly remain respectful, don't do anything inappropriate, but a little harmless foolery can result in some fun.
    Last edited by Bert; March 18th, 2013 at 04:08 PM.

  17. #17
    Join Date
    Jun 2009
    Posts
    61

    Default

    Where is this 'CODE OF CONDUCT' going to be displayed??

    The majority of guests staying at Couples resorts do not read the message boards - this needs to be displayed at each resort & management to enforce it.

  18. #18
    Join Date
    Jul 2009
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    1,797

    Default

    Quote Originally Posted by tt2505 View Post
    Where is this 'CODE OF CONDUCT' going to be displayed??

    The majority of guests staying at Couples resorts do not read the message boards - this needs to be displayed at each resort & management to enforce it.
    These are the two major problems with Couples resorts.

    1) They have rules, but don't post them anywhere but the message board, so the majority of the guests do not see them

    2) They do not enforce the rules
    [
    CN 2006, CSS 2009, CN 2009, CN 2010, CTI 2010, CN 2011, CSS 2012, CN 2012, CN 2013, CSA 2014, CN 2014, CSA 2015, CN 2015

  19. #19
    Join Date
    Jan 2010
    Posts
    57

    Default I agree

    Quote Originally Posted by tt2505 View Post
    Where is this 'CODE OF CONDUCT' going to be displayed??

    The majority of guests staying at Couples resorts do not read the message boards - this needs to be displayed at each resort & management to enforce it.
    I would also like to see the dress code displayed and enforced on property. This issue has been addressed over and over on the message board, and unless guests read the message board or the Couples website regarding the dress code, who knows how they know what's appropriate and what isn't? Breakfast and lunch at Pallazina with men wearing hats and tank tops is a real winner, as are the same men wearing shorts and flip flops at the gala. Funny how a lot of their spouses/girlfriends wear really nice outfits. Go figure!

  20. #20
    Join Date
    Aug 2012
    Posts
    5

    Default

    Quote Originally Posted by tt2505 View Post
    Where is this 'CODE OF CONDUCT' going to be displayed??

    The majority of guests staying at Couples resorts do not read the message boards - this needs to be displayed at each resort & management to enforce it.
    Exactly. Last year (our 4th visit to CSA) we had a very bad experience, with loud neighbours who kept us awake many nights (during our first three visits, we didn't have any problems with noise). Couples management gave us two free nights on our next stay (much appreciated) and promised to make their code of conduct known to their guests. But they didn't.

    This year, the last week of february (the 3th week of our stay) a group of 10 Americans took over our favourite stretch of beach. Hey, we don't have a problem with people having fun and making some noise occasionally. But these people behaved like teenagers on springbrake (although such a generalization is unfair to teenagers, because most of them aren't nearly as annoying as these wannabee teenagers, who in reality were in their late 30's or 40's). Each day, these people were completely wasted around noon and their incessant yelling (woohoo... yeeeeuww... woohoo... yeeeeuww), screaming at the top of their lungs, swearing and other drunk behavior (like pulling each others pants down), completely ruined the atmosphere on the beach. Of course we moved to another spot on the beach the first day they were there, but they were so loud that it was hard to escape them. Wherever they were at the resort.

    Although it was obvious that many people on the beach took offence, Couples staff did nothing at all to make those asocials aware of that. The only staffmembers I've seen interacting with them at the beach were bartenders and entertainment staff. And it seemed like they found the behavior I described above pretty funny. Code of conduct? Don't make me laugh. A couple of guests we spoke to had witnessed these drunks take drinks and food into the pool (and spilling chicken into it). They were also surprised that nobody did something about that.

    Sorry for sounding bitter about this. We love almost everything about CSA. And I realize that these are difficult times and that their (the obnoxious guests) money is as good as ours. But as Couples chooses to promote itself as being a romantic, tranquil place for couples, I expect them to at least try to live up to it.

    So, Randymon, it's great to read that Couples' staff is aware of the fact that some people don't behave and that you want to do something about it. But just posting some guidelines in a forum that only a very small minority reads, won't help much...

  21. #21

    Default

    Because only a fraction of guests who visit the resorts visit the message board, I would like to suggest that the Code of Conduct be part of the registration paperwork when guests arrive at the resort. Everyone should sign the code, stating that they have read and understand the rules. At the very least, the Code of Conduct should be included as part of the letter guests receive from the general manager of each resort as they arrive.

  22. #22
    Join Date
    Jul 2009
    Posts
    1,797

    Default

    Quote Originally Posted by Cloudwatcher View Post
    Because only a fraction of guests who visit the resorts visit the message board, I would like to suggest that the Code of Conduct be part of the registration paperwork when guests arrive at the resort. Everyone should sign the code, stating that they have read and understand the rules. At the very least, the Code of Conduct should be included as part of the letter guests receive from the general manager of each resort as they arrive.
    I like making everyone sign a copy of this at check in! Terrific idea!


    [
    CN 2006, CSS 2009, CN 2009, CN 2010, CTI 2010, CN 2011, CSS 2012, CN 2012, CN 2013, CSA 2014, CN 2014, CSA 2015, CN 2015

  23. #23

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    I absolutely agree. There is no argument if you have been made aware of the rules and regulations and your signature is on the form.

  24. #24

    Default

    I agree, IT IS about respect. I believe that these people feel a sense of entitlement ! They must adhere to rules of the resort, however the staff must enforce the rules. For them to have an effect. I understand that it is difficult to approach a guest who is out of control, but it must be the responsibility of upper management to make sure these rules are adhered to. CTI in 26 days!

  25. #25
    Join Date
    Jun 2009
    Posts
    34

    Default Conduct

    Quote Originally Posted by Woodbridgeata View Post
    I agree, IT IS about respect. I believe that these people feel a sense of entitlement ! They must adhere to rules of the resort, however the staff must enforce the rules. For them to have an effect. I understand that it is difficult to approach a guest who is out of control, but it must be the responsibility of upper management to make sure these rules are adhered to. CTI in 26 days!
    My big peeve is with the main bar at CSA. The pool bar closes at 6 p.m., but drunks continue to drink in the pool hot tubs. As the pool bar is closed, they slosh up to the main bar in their wet bathing suits to get more drinks, while we are dressed for a nice dinner and having a pre-dinner drink. Totally destroys the ambience, not to mention the danger caused by wet floors around the bar. We have also been bothered by drunks in the new section hot tub at 2 a.m. We have called security, but it is very difficult for them to stop drunken behavior.

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