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March 18th, 2013, 09:57 AM #1
- Join Date
- Jan 2010
Just back from CSA trip 3- last trip
So we just spend our third stent of 5 nights at CSA in the past 5 years and I have to say things have certainly changed since our first trip. We got there and for the third time our room was not ready- no big deal so we went to get something to eat. However when we came back we were given our room keys and had to take our own luggage. The room was technically a garden verandah (over by the Palms side of the resort) however it was outdated and so I asked to be moved over to the garden verandahs by the great house which is where we spent our other 2 vacations. They said to have our bags ready by 10am the next morning and we would be moved by 3pm. We were fine with that and made sure our things were packed and at the ready by 10am- throughout the morning we checked to see if our bags had left and they hadn’t. At 3pm I went and asked why we hadn’t been moved yet. I was told that our things were not packed when the bellhop went to pick them up. After a brief discussion they found out they had the wrong room. So finally we got moved around 4pm. A little aggravated but just happy to have the room I had wanted we had a good rest of the night. Throughout the week we would see things that were now being unavailable as they had in the past. No more Makers Mark burbon in the Martini Bar was a big drawback for me- the first time I asked the bar tender if they still had it the response I was given was, “If you don’t see it, I don’t have it.” That was the same night we had to wait 20min at Palms before our server came to take our order. After another 20min we still hadn’t received our appetizer so we decided to leave and go let the front desk know. They were very nice and told us the manager we either come by the room or call us. We picked up dinner at Patios to take back to the room so we wouldn’t miss the call from the manager. The next morning we had not heard anything so I called the front desk- I was told that the new manager on duty would call me very soon. We waited around 20min and no call so decided to go to get breakfast. When we came back I checked the voicemail and no call- so later in the day I called again to check. I talked to two different managers and was told they called and stopped by but they didn’t leave a note on the door nor were they able to leave a voicemail. I asked that since their voicemail system wasn’t working that wouldn’t that be a even bigger issue? No response- finally Shawn called and apologized again and offered us a bottle of wine at Feathers that night during our reservation. I thanked him and we had our best service that night from Sherry Ann at Feathers. The last night at Patios was Lobster night- short story we were given the wrong entrée’s and then my wife got food sickness that night. When we went to check our the next day I was told that I was charged $50 for my scuba recertification from the prior Tuesday of which I had not been charged the trip before nor was I told about this or signed for. Frustrated and wanting to leave I paid the charges. It seems the focus on the resort has lost the customer first attitude and has now come to be more of “attract the masses” and not what we remember from back in 2008.
Just my two cents of this trip- we were looking forward to going to try out the new Couples Barbados next spring but I think we will be trying other resorts instead.