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  1. #1

    Default Awesome staff over the phone

    I just wanted to share that I had an awesome phone experience with one of the Couples reservation staff, Andrea at ext 1413. I called to make a reservation because the room category I wanted was not showing up online. She was great, very friendly and helped me get exactly what I wanted. She explained everything in detail and I really enjoyed speaking to her. I often have a bad experience with call centers for other businesses but Andrea was so warm and welcoming I felt like I was already in Jamaica. Randymon, give that lady a bonus!

    JamaicanLove
    ~~~~~~~~~~~~~
    COR 2006
    CTI 2007, 2009
    CSA 2008, 2010
    CN 2011

  2. #2
    Join Date
    Jun 2009
    Posts
    2,272

    Default

    I agree. When I made my reservation for December somehow a mistake was made and it was only booked for 6 days (online). I tried to call and change the date, but the reservation office was closed. I called the following day (which the special had ended the day before) and Andrea gave me the special! I was so thrilled. I'm pretty sure it was I who made the mistake, but Andrea still took care of me. Thanks Andrea!
    Juliann & Jeff
    Jamaica Soon Come

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