We will be returning to CTI at the end of November for 2 weeks and have $200 of Resort Credit through the Rewards Program, which we would like to put towards a room upgrade. We are booked in to a Garden View room and although appreciating that availability may be an issue we wondered how others have gone about arranging a room upgrade. Have you contacted CTI in advance by email or waited until actually arriving at Reception to make your request for upgrade? We would be pleased to hear of your upgrading experiences.