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  1. #1
    Join Date
    Jul 2013
    Posts
    2

    Default Disappointed First Timer CSA Review 6/21-6/26

    I researched up and down and read alot of great reviews about Couples Swept Away through many channels and through this forum too so I was super excited to book the trip for our babymoon/my birthday this past week. We had high expectation because of the many great reviews on here but after our disappointing trip, I don't think we will be going back any time soon.

    Check In/Out:
    -we waited at the airport lounge for about 20 mins before the bus took us to the resort and check in was flawless, only about 5 mins or so. Check out was great and fast well even though there were many people leaving at the same time.

    Rooms:
    -we got a garden veranah suite as the other suites were booked. I had pre-check in to ask for first level as I'm pregnant which I got and to stock it with plenty of water bottles and coke for my hubby. They stocked it with plenty of water and only 1 coke for the first day, never refilled it with coke again and didn't refill any water the last day when we were there and I needed plenty of water bottles waiting for the bus to take us to the airport as it was super hot that day. The room was clean and big. The restroom light was a little dull as others were saying. The hairdryer is useless, it was not that powerful as other mentioned but I have thin and short hair (past my shoulder) so I thought it was no big deal, boy I was wrong. It would take me 3 tries and 30 mins to dry my hair. The bed was HUGE and soft. The last 3 days we were there, my hubby and I got really bad bed bugs bite every where in our body. We had the maids change the sheets every days since we were afraid of getting sands in the bed. Even using cortizone that we bought didn't help. Till now, we both still have those itchy bit marks on us.


    Food
    - first off, both my hubby and I are not picky eater, I love to eat and will eat anything. Even being pregnant, I'm not picky.

    -we ate at the palms for breakfast everyday. The first time there I got the last couple of pieces of sweet plantain which is my favorite for breakfast but they ran out after that. The rest of the week, they didn't serve that at all and the line for the omelet was super long so I only got 1 omelet when I was there and it was good.

    -the food at the cabana grill was great, we got the jamaica jerk chicken everytime we were there and we loved it. I don't understand the rave about the onion rings as I thought the french fries were better and the ketchup tasted the same to me which my hubby agrees.

    -we only ate at seagrape once and got the fish tacos as recommended by many and it was good but not enough as it didn't filled us up. I did get to enjoy a fresh coconut and it was refreshing but it was the only time they had it, I went back the next day and they didn't have it.

    -we didn't eat at Patois for lunch once we saw the menu as nothing interested us.

    -Lemon Grass, once we checked in, we made reservation for Lemon Grass as recommended and was super excited about the restaurant. Let me say, I was really disappointed with the food, it was mediocre and I wouldn't recommend it to anyone. I"m not a picky eater at all and love all type of food but the snapper I had was just not right. I didn't finish my food and left disappointed.

    -I made reservation at Feathers 2 days in advance so I can go there for my birthday to celebrate (which was on wed) and yet another disappointed, they didn't have any availability.

    -the selection at the Palms for lunch were good but not great and same thing for Dinner. We ate there most of the night as we only got reservation to Lemon Grass and the shipwreck beach party was canceled due to the rain. On the international buffet night, they did have king crab legs which is my favorite but they were tasteless and soggy. The best thing I enjoyed was the fresh fruits as I love fruits.

    Overall the food was not what I expected, it was edible but wasn't great as people are reviewing it to be. Both hubby and I had stomach ache every day and some days were worst than the others. I wished I would of gotten to try Feathers but oh well, I didn't mind eating at the Palms but wanted to try all the restaurants there.

    the beach was excellence, We didnt get there early enough for a palapa but didn't mind as we had a favorite spot under the palm tree and near the bar. I didn't realize that we had to order the drinks from the bar every time. We only got to experience with the flag one day when we were there and question why they didn't do it every day but oh well.

    It rained/poured every day for about 3-4 hours which sucks because we had to waited it out and couldn't swim in the beach.

    My hubby did use the fitness center and he was impressed about the variety of equipments they had there but it was scorching hot as it was not indoor with ac. The lap pool was nice as I had it to myself and enjoyed it very much.

    Beside the beach which was the best part of the trip, we got to book a maternity photoshoot. I wanted the beautiful sunset but it rained so I didn't get it but did it anyways, I reschedule it for the next day (also the last full day we were there) and of course we knew it was going to rain again (and it did) so we had it at noon, boy it was hot!

    Overall this babymoon/birthday trip was ok, I don't know if I had such high expectation from reading all the reviews but I was disappointed with the trip.

  2. #2
    Join Date
    Jun 2009
    Posts
    717

    Default

    Your vacation is what you make of it. There is a card that you hang out each day for bar stocking. You should have called the front desk if this was ignored. We thought the food was very good when we visited CSA back in March. We have been there multiple times, and the resort has changed some. But, I think it has improved overall the last year compared to a year ago. We go back because CSA is a wonderful place to relax and reconnect.

    Life is good

  3. #3
    Join Date
    Mar 2011
    Posts
    151

    Default

    Quote Originally Posted by shayla View Post
    The last 3 days we were there, my hubby and I got really bad bed bugs bite every where in our body. We had the maids change the sheets every days since we were afraid of getting sands in the bed. Even using cortizone that we bought didn't help. Till now, we both still have those itchy bit marks on us.

    .
    Are you certain these were bed bugs? Sounds more like sand fleas to me. But I can't be certain.

  4. #4
    Join Date
    Jul 2010
    Posts
    2,175

    Default

    Sorry your trip was disappointing. I'll just say that you probably got some sand flea bites, not bed bugs. We get them too.
    As far as the food, I am not a picky eater at all, I'll eat just about anything. You say you aren't picky but it appears you were. In 5 trips to csa, 6 th booked, I find the food to be outstanding. Not everything is great but I have no complaints. We eat alot better there than at home. Everyone is different I guess.
    You didn't realize you had to order drinks from the bar every time ?? Personally I think the green flag service is spotty at best, we kept getting ignored anyway so it's always quicker to get my fat but off my chair and get my own drinks. There just isn't enough beach servers anyway. Congrats on your upcoming baby.

  5. #5
    Join Date
    Jun 2009
    Posts
    673

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    Sorry you did not have the WONDERFUL time that we have had there many times but... it is what it is.

  6. #6
    Join Date
    Aug 2010
    Posts
    913

    Default

    It's interesting that you were so disappointed about 1) the "bed bugs", which are in fact sand fleas you picked up on the beach, 2) the food, because you've clearly never had to experience the grule they serve at other AI's, and 3) the weather. Couples cannot control insects on 7-mile Beach nor can they control the weather. Wouldn't you agree that this would have been the case at any resort in Negril that week? I'm just curious if you will not be returning to Jamaica or the Caribbean at all, because of the sand fleas and weather, or if you will just not be returning to Couples just because of the food?
    "Brutalize me with music..."

    CN: 11/2007, 11/2010, 11/2011, 11/2013

  7. #7
    Join Date
    Jun 2009
    Posts
    1,250

    Default

    Thank you for taking the time to post your review. I think it says a lot about Couples that they allow negative reviews on their MB, although really, your review was not all that negative.

    Any place I have ever gone that has an omlette station ALWAYS has a line for the omlettes. In 8 trips to CSA, I have only bothered to wait in the line once. I honestly don't understand why people go crazy for omlettes, so I never bother to wait in the line. There is usually such a huge selection for breakfast that I always find something (and usually too much). Yes, they only have plantains a few times a week at breakfast. And sometimes they won't bother replacing items if they run out towards the end of the service. We've learned to try and get to the Palms around 9:00 if we want to make sure all of the selections are still avalable. Again, any resort that I've ever been to does the same thing - they won't replace items towards the end of the service. It's a very common business practice.

    As for your upset tummies, that probably came about from eating some foods that you're not used to, and let's face it, more than you're used to. I always bring lots of Tums. When we're home, I typically have a bagel for breakfast and juice. It's hard to resist the bacon and sausage at CSA!

    Have never experienced bed bugs at CSA; I do get eaten alive by the sand fleas.

  8. #8
    Join Date
    Jun 2009
    Posts
    952

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    So sorry for your disappointing trip to CSA. I suppose even with the broad appeal of Couples it is not always right for everyone. I would not blame you for not wanting to try it again and I hope that you are able to find a perfect vacation spot that fits your taste and style in the future. Congratulations and I pray the best for you and your baby.
    See you at the beach!
    dirtleg & sandyfoot

  9. #9
    Join Date
    May 2013
    Posts
    53

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    I'm sorry you were so disappointed with your trip. From your review it sounds like it was mostly the food and the weather that disappointed you, is that right? The weather of course Couples can't do anything about but you are not the first to express disappointment in the food. We will be there for the first time in three weeks so I guess we'll see for ourselves. Thanks for the review.

  10. #10
    Join Date
    Jun 2013
    Posts
    4

    Default

    Wow, I was at CSA at the same time, and thought the food was wonderful. Our dining habits were different than above, which might be part of the explanation. My wife hates buffets, so we only ate at the Palms once for breakfast and once for dinner. We ate at Patios for many breakfasts, several lunches and about half of the dinners, and thought the food was very good. Several meals were excellent. We ate at Feathers twice and had absolutely wonderful meals. The steak and shrimp meal was outstanding. Lemon Grass was good, but a little blander than I thought it would be. We were very satisfied with the fish tacos at Sea Grapes, and the jerk pork and chicken (and french fries and onion rings) at the beach grill. Overall, I was happily surprised with the quality and variety of food at CSA, and found it better than at other all-inclusive resorts we've visited.

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