Randy, if we booked our trip to CB through a tour company, ie "Air Canada Vacations " , and have paid in full, what are our options for switching over to Jamaica? We are concerned that because we didn't book directly with Couples that we will have a difficult time taking you up on your offer to switch over. We are 20 times repeat guests of Couples and want nothing to do with that sleazy Sandals company. We left our beloved CSA to support your new venture, and now need your help to get back " home ".
The offers stand regardless of who you have booked with. If ACV will not allow you to switch, then ask for a manager, if still not tell them to have their product manager contact Randy Russell. There is no reason - other than perhaps some ACV fees that you should not be allowed to switch to Jamaica.