Switched from CB to CN, Shout out to reservation dept.
After much deliberation (knew we weren't going to go to an S resort) about where to switch to or just cancel, we decided to go back to Couples Negril.
I was lucky enough to get through to Lyn (Wendolyn) in that department and we exchanged some emails.
She was fantastic, got everything moved, the discount was applied, and she confirmed the questions we had about our original booking package/promo deal. Sent us all the information and confirmations, etc. All within a day. I even received an email from her boss, Sharie, to just touch base that Lyn was handling everything.
I know they must be overwhelmed with requests and questions, but our switch could not have been any easier thanks to Lyn and Sharie.